Francia Alexandra Villafuerte Rugamas
Customer Service Representative
Mejicanos,SS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Telus International
San Salvador, San Salvador
07.2015 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Administrative Assistant
Fasor S.A de C.V.
San Salvador, San Salvador
11.2013 - 02.2015
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
High School Diploma -
01.2011 - 11.2011
Associate of Science - Engineering (Pre-Engineering)
01.2018 - Current
Skills
Complaint resolution
undefinedTimeline
Universidad Nacional De La Plata - Associate of Science, Engineering (Pre-Engineering)
01.2018 - Current
Customer Service Representative - Telus International
07.2015 - 01.2018
Administrative Assistant - Fasor S.A de C.V.
11.2013 - 02.2015
Externado De San Jose - High School Diploma,
01.2011 - 11.2011
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