Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Francisco Lara Arce

La Paz,El Salvador

Summary

Results-driven customer service and sales professional with extensive call center experience in customer support, retention, and appointment setting. Skilled in active listening, problem-solving, and persuasive communication to build strong client relationships, and drive revenue growth. Proven track record of meeting and exceeding sales targets, reducing customer churn, and delivering high-quality service in fast-paced, high-volume environments. Adept at adapting to diverse customer needs, collaborating with teams, and representing brands with professionalism and care.

Overview

5
5
years of professional experience

Work History

Appointment Setter

Call center doctors
San Salvador, El Salvador
07.2025 - Current
  • Conducted outbound calls to homeowners, introducing roofing inspection services, and explaining insurance-covered benefits.
  • Engaged prospects with persuasive communication, overcoming objections, and addressing concerns to build trust.
  • Qualified leads by identifying property conditions, insurance eligibility, and customer interest.
  • Maintained accurate records of customer interactions and appointments in CRM systems.
  • Delivered a professional, customer-focused experience that represented the company's brand positively, and encouraged long-term relationships.

Retention Customer Service Representative

Support Service Group
El Salvador, El Salvador
03.2025 - 06.2025
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered proactive solutions to common issues faced by customers, reducing the need for further contact, and increasing overall satisfaction levels.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.

Appointment Setter

Global Contact Enterprises
El Salvador, El Salvador
10.2024 - 02.2025
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Telecomunicador

Teleperformance
San Salvador, El Salvador
01.2021 - 05.2023
  • My first year in the call center was spent in the sales department, where I specialized in hotel reservations. I honed my communication and negotiation skills, mastering the art of understanding customer needs, and presenting compelling offers. This role taught me the importance of building rapport and delivering exceptional service, laying a solid foundation for my future endeavors.
  • After a year in sales, I transitioned to the customer service department, where I focused on resolving internet connectivity issues. This role demanded patience, problem-solving skills, and a deep understanding of technical jargon. I learned to troubleshoot a wide range of technical difficulties, providing clear and concise solutions to ensure customer satisfaction.
  • - Boosted customer satisfaction by recommending suitable products and services.
  • - Promptly answered customer calls, minimizing on-hold wait times.
  • - Developed strong customer relationships through active listening and needs assessment.
  • - Scheduled appointments and shared promotional information to engage potential customers.
  • - Resolved internet connectivity issues with patience, and problem-solving skills.

Education

Bachelor's Degree - English Language

Universidad Tecnológica De El Salvador
San Salvador, El Salvador
07.2025

Skills

  • Active listening
  • Call center experience
  • Team collaboration
  • Adaptability under pressure
  • Quick learning
  • Time management
  • Customer service excellence
  • Leadership and decision-making
  • Call center operations
  • Cross-selling strategies
  • communication
  • Problem solving
  • Conflict resolution
  • Technical troubleshooting
  • Customer relationship management
  • Effective communication
  • Customer service
  • Persuasive selling
  • Appointment scheduling
  • Lead qualification
  • Problem resolution

Hobbies and Interests

  • I enjoy immersing myself in captivating stories through movies, which allow me to explore different cultures, perspectives, and genres.
  • Reading is another passion of mine, as it not only broadens my horizons but also inspires creativity and critical thinking.
  • Listening to podcasts is one of my favorite ways to stay informed and entertained.

Languages

  • Spanish, Bilingual or Proficient (C2)
  • English, Advanced (C1)

Timeline

Appointment Setter

Call center doctors
07.2025 - Current

Retention Customer Service Representative

Support Service Group
03.2025 - 06.2025

Appointment Setter

Global Contact Enterprises
10.2024 - 02.2025

Telecomunicador

Teleperformance
01.2021 - 05.2023

Bachelor's Degree - English Language

Universidad Tecnológica De El Salvador

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Francisco Lara Arce