FRANK RENE VALDIVIESO PEREZ
La Libertad
Summary
Customer Support Specialist with 5+ years of experience in technical support and client service roles. Skilled in communication, problem-solving, and remote work dynamics.
I also bring a background in content creation and SEO, and I am currently studying international relations and getting certifications in digital marketing and communication. Fluent in English and Spanish, with a strong commitment to delivering high-quality customer experiences. Open to remote and onsite opportunities where I can contribute value and grow with a collaborative team.
Overview
6
6
years of professional experience
Work History
Appointment specialist (STAC)
THE OFFICE GURUS
07.2024 - 04.2025
- Engaged with buyers and sellers to facilitate property transactions, ensuring a seamless experience.
- Collaborated with showing agents to present properties effectively, enhancing buyer interest.
- Updated property listings on Zillow, improving visibility and accuracy for potential buyers.
Technical Support (Wix)
TELUS INTERNATIONAL
01.2024 - 07.2024
- Provided expert tehnical suport to users of the Wix platform, assisting in website creation and design.
- Developed tailored SEO strategies to enhance website visibility and performance in search engines.
- Collaborated with clients to build websites from scratch, ensuring a user-friendly experience.
- Achieved a 30% increase in customer satisfaction rating through effective problem solving and support.
Customer Service (Hopper)
TELUS INTERNATIONAL
10.2022 - 01.2024
- Assisted custumers in booking appointments for hotels, flights, activities, and car rentals.
- Managed cancellations, changes, and refunds efficiently, ensuring custumer satisfaction.
- Gained proficiency in Amadeus and GDS tools, enhancing operational effectiveness.
- Delivered excepcional custumer service, contributing to a positive brand reputation at Hopper.
Community manager
RENÉ VALDIVIESO SALÓN
01.2019 - 01.2021
- Creation and edition about social network content, assistant to generate better engagement.
Education
Bachelor in International Relations - International Relations
Bircham Executive College
El Salvador, El Salvador04-2028
General Highschool - Communications
Colegio Joyas de Ceren
01.2018
Skills
- Advanced English
- Native Spanish
- Leadership
- Effective communication
- Critical thinking
- Adaptability
- Team work
- Costumer service
- Time organizer
- Microsoft Office
- Adobe Programs
- Graphic design
- Client relationship building
- Goal oriented
Timeline
Appointment specialist (STAC)
THE OFFICE GURUS
07.2024 - 04.2025
Technical Support (Wix)
TELUS INTERNATIONAL
01.2024 - 07.2024
Customer Service (Hopper)
TELUS INTERNATIONAL
10.2022 - 01.2024
Community manager
RENÉ VALDIVIESO SALÓN
01.2019 - 01.2021
General Highschool - Communications
Colegio Joyas de Ceren
Bachelor in International Relations - International Relations
Bircham Executive College
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