Gabriel Pineda
Implementation Engineer
Summary
¡Hi my name is Gabriel! I am a systems engineer, , currently developing my career as an implementation engineer, I have extensive professional experience and a solid knowledge for management and troubleshooting infrastructure and data center. I have facility to work both in a team and independently, according to the needs. I am looking for the opportunity to prove my worth in a company of the future and my professional development.
Overview
10
10
years of professional experience
9
9
Certificates
2
2
Languages
Work History
Implementation Engineer
Martinexsa
04.2022 - Current
- Implementation of backup solutions, servers (Windows, Linux and VMware) and storage solutions.
- Implementation of virtualization in VMware VSphere, virtual storage with VSan, Vcloud Cloud and hybrid and hyperconverged cloud infrastructure with VMware Cloud Foundation
- Provide technical support to these solutions, locally and regionally in the Central American area.
Technical Support Team Leader
GBM De El Salvador - Banco Cuscatlan
10.2015 - 03.2022
- Manage the service to the end user, assigning technicians the tickets created by the help desk towards users, verifying incidents and hardware and software requirements of the institution.
- Updating inventories and personnel administration, supervision of compliance level of operation level agreements (OLA's) and services (SLA's).
- Diagnose and analyze high-level incidents and resolve high-level problems.
- Assistance to users and business units in infrastructure changes.
- Coordinate with support providers, service management, documentation and analysis of problem resolution at the technological infrastructure level of the institution.
- Coordinate the migration of operating systems of the corporation's technological equipment.
Technical Support Engineer
GBM De El Salvador - Banco Cuscatlan
09.2014 - 09.2015
- End user service, provide support to incidents and requirements remotely or on site.
- Provide solutions to software and/or hardware problems.
- Support with testing of new platforms and document the procedures carried out..
- Updates Antivirus agents and patching platform on user PCs.
Help Desk Analyst
GBM El Salvador - Citi Bank
05.2014 - 08.2014
- Provide service and assistance through telephone calls to end users.
- Provided basic end-user troubleshooting and desktop support.
- Analyze user requirements or incidents, create and assign tickets to the corresponding resolution groups as reported by the user.
- Used ticketing systems to manage and process support actions and requests.
Education
Engineering Technology
Universidad Francisco Gavidia
El SalvadorBachillerato General Con Diplomado En Computación
Instituto Técnico De Ex Alumnos Salesianos
Linux RedHat
Universidad Don Bosco
Structured Cabling
INSAFORP
Course Microsoft Azure
Universidad Francisco Gavidia
Windows Server 2016
INSAFORP
CCNA 1-2
Universidad Don Bosco
Skills
Network and server troubleshooting
Technical implementation
Critical Thinking
Training and Development
Excellent customer service
Multifunctional
Certification
MTA 98-365 Windows Server Fundamentals Administration Microsoft Official Certification
Timeline
Specialist - Implementation Engineer, VPLEX Version 2.0 Dell Technologies Official Certification
10-2023
VMware Certifi ed Specialist - Cloud Foundation 2023 VMware Official Certification
09-2023
VMware Certified Professional - VMware Cloud 2023 VMware Official Certification
07-2023
VMware Certified Professional - Data Center Virtualization 2022 VMware Official Certification
12-2022
AWS Certified Cloud Practitioner Amazon Web Services Official Certification
12-2022
Specialist - Implementation Engineer, PowerStore Solutions Version 1.0 Dell Technologies Official Certification
10-2022
Specialist - Implementation EngIneer, Avamar Version 9.0 Dell Technologies Official Certification
08-2022
Associate - Information Storage and Management Version 5.0 Dell Technologies Official Certification
06-2022
Implementation Engineer
Martinexsa
04.2022 - Current
MTA 98-365 Windows Server Fundamentals Administration Microsoft Official Certification
09-2017
Technical Support Team Leader
GBM De El Salvador - Banco Cuscatlan
10.2015 - 03.2022
Technical Support Engineer
GBM De El Salvador - Banco Cuscatlan
09.2014 - 09.2015
Help Desk Analyst
GBM El Salvador - Citi Bank
05.2014 - 08.2014
Engineering Technology
Universidad Francisco Gavidia
Bachillerato General Con Diplomado En Computación
Instituto Técnico De Ex Alumnos Salesianos
Linux RedHat
Universidad Don Bosco
Structured Cabling
INSAFORP
Course Microsoft Azure
Universidad Francisco Gavidia
Windows Server 2016
INSAFORP
CCNA 1-2
Universidad Don Bosco