Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gabriel Pineda

Gabriel Pineda

Implementation Engineer

Summary

¡Hi my name is Gabriel! I am a systems engineer, , currently developing my career as an implementation engineer, I have extensive professional experience and a solid knowledge for management and troubleshooting infrastructure and data center. I have facility to work both in a team and independently, according to the needs. I am looking for the opportunity to prove my worth in a company of the future and my professional development.

Overview

10
10
years of professional experience
9
9
Certificates
2
2
Languages

Work History

Implementation Engineer

Martinexsa
04.2022 - Current
  • Implementation of backup solutions, servers (Windows, Linux and VMware) and storage solutions.
  • Implementation of virtualization in VMware VSphere, virtual storage with VSan, Vcloud Cloud and hybrid and hyperconverged cloud infrastructure with VMware Cloud Foundation
  • Provide technical support to these solutions, locally and regionally in the Central American area.

Technical Support Team Leader

GBM De El Salvador - Banco Cuscatlan
10.2015 - 03.2022
  • Manage the service to the end user, assigning technicians the tickets created by the help desk towards users, verifying incidents and hardware and software requirements of the institution.
  • Updating inventories and personnel administration, supervision of compliance level of operation level agreements (OLA's) and services (SLA's).
  • Diagnose and analyze high-level incidents and resolve high-level problems.
  • Assistance to users and business units in infrastructure changes.
  • Coordinate with support providers, service management, documentation and analysis of problem resolution at the technological infrastructure level of the institution.
  • Coordinate the migration of operating systems of the corporation's technological equipment.

Technical Support Engineer

GBM De El Salvador - Banco Cuscatlan
09.2014 - 09.2015
  • End user service, provide support to incidents and requirements remotely or on site.
  • Provide solutions to software and/or hardware problems.
  • Support with testing of new platforms and document the procedures carried out..
  • Updates Antivirus agents and patching platform on user PCs.

Help Desk Analyst

GBM El Salvador - Citi Bank
05.2014 - 08.2014
  • Provide service and assistance through telephone calls to end users.
  • Provided basic end-user troubleshooting and desktop support.
  • Analyze user requirements or incidents, create and assign tickets to the corresponding resolution groups as reported by the user.
  • Used ticketing systems to manage and process support actions and requests.

Education

Engineering Technology

Universidad Francisco Gavidia
El Salvador

Bachillerato General Con Diplomado En Computación

Instituto Técnico De Ex Alumnos Salesianos

Linux RedHat

Universidad Don Bosco

Structured Cabling

INSAFORP

Course Microsoft Azure

Universidad Francisco Gavidia

Windows Server 2016

INSAFORP

CCNA 1-2

Universidad Don Bosco

Skills

Network and server troubleshooting

Technical implementation

Critical Thinking

Training and Development

Excellent customer service

Multifunctional

Certification

MTA 98-365 Windows Server Fundamentals Administration Microsoft Official Certification

Timeline

Specialist - Implementation Engineer, VPLEX Version 2.0 Dell Technologies Official Certification

10-2023

VMware Certifi ed Specialist - Cloud Foundation 2023 VMware Official Certification

09-2023

VMware Certified Professional - VMware Cloud 2023 VMware Official Certification

07-2023

VMware Certified Professional - Data Center Virtualization 2022 VMware Official Certification

12-2022

AWS Certified Cloud Practitioner Amazon Web Services Official Certification

12-2022

Specialist - Implementation Engineer, PowerStore Solutions Version 1.0 Dell Technologies Official Certification

10-2022

Specialist - Implementation EngIneer, Avamar Version 9.0 Dell Technologies Official Certification

08-2022

Associate - Information Storage and Management Version 5.0 Dell Technologies Official Certification

06-2022

Implementation Engineer

Martinexsa
04.2022 - Current

MTA 98-365 Windows Server Fundamentals Administration Microsoft Official Certification

09-2017

Technical Support Team Leader

GBM De El Salvador - Banco Cuscatlan
10.2015 - 03.2022

Technical Support Engineer

GBM De El Salvador - Banco Cuscatlan
09.2014 - 09.2015

Help Desk Analyst

GBM El Salvador - Citi Bank
05.2014 - 08.2014

Engineering Technology

Universidad Francisco Gavidia

Bachillerato General Con Diplomado En Computación

Instituto Técnico De Ex Alumnos Salesianos

Linux RedHat

Universidad Don Bosco

Structured Cabling

INSAFORP

Course Microsoft Azure

Universidad Francisco Gavidia

Windows Server 2016

INSAFORP

CCNA 1-2

Universidad Don Bosco
Gabriel PinedaImplementation Engineer