Microsoft Office
GABRIELA ALEXANDRA LÓPEZ GONZÁLEZ
Nejapa,SS
Summary
Proactive and goal-oriented professional with a strong ability to manage time effectively and solve problems. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Assistant (VIVA Career)
Garcia Insurance Services
Antiguo Cuscatlan
01.2024 - Current
- Manage approximately 25 or more incoming calls, text messages and emails
- Process payments, review insurance policies and manage documentation including Declaration Pages, renewals, endorsements (create form, confirm signatures and follow up with carrier), and AUTO insurance
- Track payment dates, renewal dates, and confirm all client details in the CRM system
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Monitored emails, organized inbox, and prioritized messages for agents.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed CRM input, exports and clean up.
- Completed business correspondence, transcription, and data entry.
Customer Service Representative (Emails and Phone)
SKYCOM BPO
05.2023 - 12.2023
- Performed back office tasks including organizing and managing documentation related to transactions and customer service, ensuring accuracy and compliance with internal procedures
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative (Chat)
TELUS INTERNATIONAL
08.2022 - 04.2023
- Managed customer interactions for Money Gram through simultaneous chats 150 chat per day approximately, maintaining a high level of accuracy in profile verification and identifying suspicious transactions
- Provided technical support and resolved complex issues related to transactions, demonstrating skills in data management and documentation
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Bilingual Customer Service Representative
ONELINK GETCOM INTERNACIONAL
10.2019 - 08.2022
- Coordinated the management of inquiries and ticket changes for aviation services, documenting and processing information efficiently
- Implemented improvements in the workflow for managing customer and sales information, optimizing accuracy and efficiency
Education
High School Diploma -
Centro Escolar Lic. Alfredo Felix Cristiani Burkar
Apopa 01.2015 - 11.2016
Skills
Customer service
Database and client management systems
Documentation and recordkeeping
Email management
Multitasking and organization
Database maintenance
Document preparation
CRM management
Time management
Task prioritization
File organization
Problem-solving
Attention to detail
Data entry
Microsoft office
Customer service
Software
Google Drive
Spreadsheets
Adobe acrobat and other PDF readers
CRM Systems
Timeline
Virtual Assistant (VIVA Career)
Garcia Insurance Services
01.2024 - Current
Customer Service Representative (Emails and Phone)
SKYCOM BPO
05.2023 - 12.2023
Customer Service Representative (Chat)
TELUS INTERNATIONAL
08.2022 - 04.2023
Bilingual Customer Service Representative
ONELINK GETCOM INTERNACIONAL
10.2019 - 08.2022
High School Diploma -
Centro Escolar Lic. Alfredo Felix Cristiani Burkar
01.2015 - 11.2016
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