GABRIELA CALDERON
San Salvador,SS
Summary
Customer Service Supervisor with extensive management experience and a strong client-focused approach. Trained teams to enhance operational efficiency and optimize workflows using CRM systems. Proven track record in managing multiple projects while delivering exceptional service and improving customer satisfaction. Skilled in assessing processes and implementing strategies to reduce delays, driving team growth and business profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE SUPERVISOR
Svetness
Leesburg, Virginia
01.2024 - Current
- Resolved escalated customer inquiries, complaints, and complex issues promptly.
- Trained new staff on company policies and customer service protocols.
- Resolved complex customer issues by collaborating with internal departments.
- Collaborated with Tier 1 agents and cross-functional teams for efficient resolutions.
- Provided specialized support to VIP customers.
- Offered feedback and coaching to Tier 1 agents to boost performance.
- Analyzed customer feedback to pinpoint improvement opportunities.
Senior Property Manager
Cox Premier Properties
Dallas, TX
12.2023 - 08.2025
- Managed daily operations of residential and commercial properties.
- Developed and implemented property management policies and procedures.
- Oversaw tenant relations and addressed concerns effectively.
- Conducted regular property inspections to maintain standards.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Ensured that all required insurance policies were in place for each managed property.
Sales Business Development Representative
App Direct
09.2023 - 01.2024
- Engaged clients to identify business needs and solutions.
- Conducted market research to identify new business opportunities.
- Collaborated with sales teams to strategize on lead generation.
- Responded quickly to inquiries from potential customers via phone or email.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
CUSTOMER SUCCESS AND SALES OPERATIONS MANAGER
Fusion Span
02.2022 - 09.2023
- Updated internal CRM systems including HubSpot and Salesforce to enhance usability.
- Maintained high process efficiency and data integrity across operations.
- Monitored daily deliveries, addressing delays promptly to ensure timely fulfillment.
- Reviewed and processed sales orders per business guidelines, including new and change orders.
- Coordinated cross-departmental communication to streamline operational workflows.
Senior Media Manager
THE CEO MAGAZINE
01.2021 - 12.2022
- Developed and executed comprehensive media strategies across multiple platforms.
- Managed social media channels, enhancing brand presence and engagement.
- Developed and implemented media strategies to promote company's products and services.
- Presented product offerings to executives at industry events and conferences.
- Nurtured strong relationships with current and prospective clients.
- Conducted cold calling, research, prospecting, and networking to acquire new accounts.
Customer Service Representative
AT&T
01.2015 - 12.2016
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints promptly and effectively.
- Processed customer orders and managed account information.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service quality.
Education
MARKETING AND INTERNATIONAL BUSINESS DEGREE -
Universidad Catolica De El Salvador
Skills
- Management Experience
- Fast learner-adaptable
- Client-Focused Solutions
- Teamwork
- Ability to manage multiple projects and Relationships Simultaneously
- Efficient
- Customer service
- Problem solving
Certification
- Team Leader Certification, Telus Canada
- Diplomate in Economy, EAP Zamorano Honduras
- Salesforce
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
CUSTOMER SERVICE SUPERVISOR
Svetness
01.2024 - Current
Senior Property Manager
Cox Premier Properties
12.2023 - 08.2025
Sales Business Development Representative
App Direct
09.2023 - 01.2024
CUSTOMER SUCCESS AND SALES OPERATIONS MANAGER
Fusion Span
02.2022 - 09.2023
Senior Media Manager
THE CEO MAGAZINE
01.2021 - 12.2022
Customer Service Representative
AT&T
01.2015 - 12.2016
MARKETING AND INTERNATIONAL BUSINESS DEGREE -
Universidad Catolica De El Salvador