Gabriela Cornejo
Colón, La Libertas
Summary
I'm a proactive and responsible person, with good communication skills and I learn quickly since I always go the extra mile. I'm empathic and positive, always willing to help with a smile. I'll be delighted to get a position where I can grow in a company and continue learning.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Technical Support Representative
Agent
02.2023 - 04.2024
- Resolved technical problems through effective troubleshooting techniques, enhancing the user experience.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Helped with email related issues or concerns by guiding the customers through the whole process addressing any doubts about the product.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
Education
General Baccalaureate -
C.E.C San José
Colón11.2022
Skills
Desktop support
Timeline
Technical Support Representative
Agent
02.2023 - 04.2024
General Baccalaureate -
C.E.C San José
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