Summary
Overview
Work History
Education
Skills
Certification
Certifications
Languages
Languages
Timeline
Generic
Gabriela Jiménez

Gabriela Jiménez

San Salvador,SS

Summary

  • Experienced professional in administrative support and reception, poised to make a significant impact within any organization. Skilled in overseeing front desk operations, managing schedules, and facilitating accurate and efficient communication. Recognized for collaborative teamwork, flexibility in adapting to evolving demands, and a track record of achieving desired outcomes. Proficient in providing top-notch customer service, showcasing strong organizational abilities, and adeptness with office management software.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Receptionist and Assistant

UNHCR
03.2022 - Current
  • Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
  • Performed wide-ranging administrative, financial, and service-related functions.
  • Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
  • Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
  • Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.

Trilingual Customer Service, Sales Agent and Mentor

Telus International
04.2019 - 03.2022
  • Skilled in building rapport with diverse client bases, leading to increased customer retention and satisfaction rates.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues, and optimal outcomes.
  • Experienced mentor and coach, successfully training new team members on best practices in customer interaction and sales techniques.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Negotiated favorable terms in client contracts, safeguarding company interests.

Technical Support Representative

Sykes El Salvador
12.2016 - 08.2018
  • Skilled in fraud prevention techniques, successfully identifying and mitigating potential fraudulent activities.
  • Committed to maintaining high standards of customer service and building lasting client relationships.
  • Experienced in using CRM software to track issues and follow up effectively.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshooted hardware, software, and network issues.

Education

Bachelor of Arts - Law

University of El Salvador
San Salvador, SS
12-2026

Master of Arts - Finance And Economics

Bircham Executive College
International Institution
12-2026

Bachelor of Arts - Computer Science Engineering

Don Bosco University
San Salvador

Bachelor of Arts - Languages

University of El Salvador
San Salvador, SS
08-2017

Skills

  • Skilled in task prioritization
  • Spreadsheet tracking
  • Efficient calendar management
  • Effective meeting and travel coordination
  • Documentation expertise
  • Legal research
  • Flexible problem solving
  • Effective time management
  • Thoroughness-driven professional

Certification

United Nations Language Proficiency Certificate in English

Certifications

10-2024

Languages

5,4,4

Languages

Spanish
Native
Native
French
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1

Timeline

Administrative Receptionist and Assistant

UNHCR
03.2022 - Current

Trilingual Customer Service, Sales Agent and Mentor

Telus International
04.2019 - 03.2022

Technical Support Representative

Sykes El Salvador
12.2016 - 08.2018

Bachelor of Arts - Law

University of El Salvador

Master of Arts - Finance And Economics

Bircham Executive College

Bachelor of Arts - Computer Science Engineering

Don Bosco University

Bachelor of Arts - Languages

University of El Salvador
Gabriela Jiménez