Experienced professional in administrative support and reception, poised to make a significant impact within any organization. Skilled in overseeing front desk operations, managing schedules, and facilitating accurate and efficient communication. Recognized for collaborative teamwork, flexibility in adapting to evolving demands, and a track record of achieving desired outcomes. Proficient in providing top-notch customer service, showcasing strong organizational abilities, and adeptness with office management software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Receptionist and Assistant
UNHCR
03.2022 - Current
Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
Performed wide-ranging administrative, financial, and service-related functions.
Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
Trilingual Customer Service, Sales Agent and Mentor
Telus International
04.2019 - 03.2022
Skilled in building rapport with diverse client bases, leading to increased customer retention and satisfaction rates.
Assisted clients in navigating the claims process, ensuring timely resolution of issues, and optimal outcomes.
Experienced mentor and coach, successfully training new team members on best practices in customer interaction and sales techniques.
Leveraged CRM software to track client interactions and identify sales opportunities.
Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Negotiated favorable terms in client contracts, safeguarding company interests.
Technical Support Representative
Sykes El Salvador
12.2016 - 08.2018
Skilled in fraud prevention techniques, successfully identifying and mitigating potential fraudulent activities.
Committed to maintaining high standards of customer service and building lasting client relationships.
Experienced in using CRM software to track issues and follow up effectively.
Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Used ticketing systems to manage and process support actions and requests.
Diagnosed and troubleshooted hardware, software, and network issues.
Education
Bachelor of Arts - Law
University of El Salvador
San Salvador, SS
12-2026
Master of Arts - Finance And Economics
Bircham Executive College
International Institution
12-2026
Bachelor of Arts - Computer Science Engineering
Don Bosco University
San Salvador
Bachelor of Arts - Languages
University of El Salvador
San Salvador, SS
08-2017
Skills
Skilled in task prioritization
Spreadsheet tracking
Efficient calendar management
Effective meeting and travel coordination
Documentation expertise
Legal research
Flexible problem solving
Effective time management
Thoroughness-driven professional
Certification
United Nations Language Proficiency Certificate in English
Certifications
10-2024
Languages
5,4,4
Languages
Spanish
Native
Native
French
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Timeline
Administrative Receptionist and Assistant
UNHCR
03.2022 - Current
Trilingual Customer Service, Sales Agent and Mentor