Gabriela Jiménez
San Salvador,SS
Summary
- Experienced professional in administrative support and reception, poised to make a significant impact within any organization. Skilled in overseeing front desk operations, managing schedules, and facilitating accurate and efficient communication. Recognized for collaborative teamwork, flexibility in adapting to evolving demands, and a track record of achieving desired outcomes. Proficient in providing top-notch customer service, showcasing strong organizational abilities, and adeptness with office management software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Receptionist and Assistant
UNHCR
03.2022 - Current
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Performed wide-ranging administrative, financial, and service-related functions.
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
Trilingual Customer Service, Sales Agent and Mentor
Telus International
04.2019 - 03.2022
- Skilled in building rapport with diverse client bases, leading to increased customer retention and satisfaction rates.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues, and optimal outcomes.
- Experienced mentor and coach, successfully training new team members on best practices in customer interaction and sales techniques.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable terms in client contracts, safeguarding company interests.
Technical Support Representative
Sykes El Salvador
12.2016 - 08.2018
- Skilled in fraud prevention techniques, successfully identifying and mitigating potential fraudulent activities.
- Committed to maintaining high standards of customer service and building lasting client relationships.
- Experienced in using CRM software to track issues and follow up effectively.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshooted hardware, software, and network issues.
Education
Bachelor of Arts - Law
University of El Salvador
San Salvador, SS12-2026
Master of Arts - Finance And Economics
Bircham Executive College
International Institution12-2026
Bachelor of Arts - Computer Science Engineering
Don Bosco University
San SalvadorBachelor of Arts - Languages
University of El Salvador
San Salvador, SS08-2017
Skills
- Skilled in task prioritization
- Spreadsheet tracking
- Efficient calendar management
- Effective meeting and travel coordination
- Documentation expertise
- Legal research
- Flexible problem solving
- Effective time management
- Thoroughness-driven professional
Certification
United Nations Language Proficiency Certificate in English
Certifications
10-2024
Languages
5,4,4
Languages
Spanish
Native
Native
French
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Timeline
Administrative Receptionist and Assistant
UNHCR
03.2022 - Current
Trilingual Customer Service, Sales Agent and Mentor
Telus International
04.2019 - 03.2022
Technical Support Representative
Sykes El Salvador
12.2016 - 08.2018
Bachelor of Arts - Law
University of El Salvador
Master of Arts - Finance And Economics
Bircham Executive College
Bachelor of Arts - Computer Science Engineering
Don Bosco University
Bachelor of Arts - Languages
University of El Salvador
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