Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Gabriela  Pineda

Gabriela Pineda

Customer Service Representative/ Teacher
Residencial Santísima Trinidad, Ayutuxtepeque ,San Salvador

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
22
22
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Foundever
San Salvador
2023.09 - Current
  • Sought ways to improve processes and services provided.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

English Teacher

Academia Europea
San Salvador
2023.08 - Current
  • Created and implemented activities to foster critical thinking skills of students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Created and maintained safe and orderly classroom environment conducive to learning.
  • Supported students in development of skills and strategies to become independent and successful learners.

Sales Agent Representative

Telus International
San Salvador
2022.05 - 2023.05
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Customer Service Representative

Teleperformance/ FedEx
San Salvador
2018.09 - 2022.04

-Manage of timeframes packages delivery.

-Schedule appointment for pick-up.

-Critical packing delivery.

Education

Bachelor Of English Education -

Universidad De El Salvador
San Salvador
2015.01 - Current

Pre-school - Basic

Liceo Prof. Luis Alfonso Pino
Ciudad Delgado
2000.01 - 2010.12

High School -

Miguel Servet
Ciudad Delgado
2012.01 - 2014.01

Skills

Product Knowledge

Call Management

Customer Service

Call center experience

Timeline

Customer Service Representative

Foundever
2023.09 - Current

English Teacher

Academia Europea
2023.08 - Current

Sales Agent Representative

Telus International
2022.05 - 2023.05

Customer Service Representative

Teleperformance/ FedEx
2018.09 - 2022.04

Bachelor Of English Education -

Universidad De El Salvador
2015.01 - Current

High School -

Miguel Servet
2012.01 - 2014.01

Pre-school - Basic

Liceo Prof. Luis Alfonso Pino
2000.01 - 2010.12
Gabriela Pineda Customer Service Representative/ Teacher