Excel
Gabriela Del Rosario Carballo Garcia
English Teacher
San Salvador
Summary
Offering strong communication and interpersonal skills, with knack for simplifying complex information. Ready to use and develop skills in public speaking, curriculum development, and team leadership in any role.
Training professional champions staff development by facilitating high quality sessions and workshops. Empowers adult learners and responds to changing organizational needs. Evaluates and improves training plans for maximum relevancy and impact.
Compassionate Healthcare Support Worker with history of improving patient care through attentive and empathetic service. Enhanced patient comfort and well-being by assisting with daily activities and providing emotional support to patients. Recognized for excellent communication skills and ability to work seamlessly within multidisciplinary teams.
Experienced and compassionate professional with focus on providing high-quality patient care in healthcare settings. Skilled in supporting medical teams, ensuring patient comfort, and maintaining safe and clean environment. Proficient in performing routine clinical tasks and administrative duties to enhance overall healthcare efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Call Center Trainer
Ubiquity Global Services
12.2021 - Current
- Forecasted sales trends to plan team resourcing.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Delivered services to customer locations within target timeframes.
- Conducted testing to diagnose system faults.
- Stayed current on processes and procedures to offer relevant assistance.
- Ensured confidentiality of patient records by adhering to HIPAA guidelines strictly.
- Handled sensitive information confidentially, respecting patient privacy rights under HIPAA regulations.
- Maintained confidentiality regarding sensitive medical information as per HIPAA norms.
- Improved efficiency and productivity by acquiring new skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed customer orders with speed and accuracy.
- Analysed data and information to identify issues and create tailored solutions.
- Applied positive customer service approach to increase satisfaction levels.
- Developed plans and strategies to promote continuous improvement.
Customer Service Representative
Teleperformance
02.2019 - 05.2021
- Enhanced communication channels through regular updates on company policies and promotions.
- Performed administrative duties contributing towards smooth store operations.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Collaborated with sales department for precise contract interpretation and accurate billing.
- Worked closely with IT department to troubleshoot technical issues in the billing system.
- Streamlined payment collection methods to improve cash flow.
Customer Services Advisor
SYKES
01.2018 - 01.2019
- Assisted customers in navigating company website, improving online experience.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Built enduring relationships with clients through excellent service provision over time.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Streamlined workflow by coordinating with other healthcare professionals effectively.
- Crafted bespoke illustrations, optimised teaching materials for healthcare educators.
- Liaised with other healthcare professionals, ensuring comprehensive care.
- Collaborated effectively with healthcare team for optimal patient care.
- Liaised with healthcare providers for pertinent patient information.
- Enhanced access to healthcare with local clinic establishment.
Education
Bachelor of Science - Bachelor of Science in Education with a major in English language
Universidad Pedagogica De El Salvador
San Salvador, SS 01.2019 - 07.2023
Skills
Leadership
Call center customer service
Adaptability and flexibility
Verbal and written communication
Documentation and recordkeeping
Interpersonal skills
Professionalism
Work coordination
Data entry
Multitasking
Software
Google Sheets
Office 365
Timeline
Call Center Trainer
Ubiquity Global Services
12.2021 - Current
Customer Service Representative
Teleperformance
02.2019 - 05.2021
Bachelor of Science - Bachelor of Science in Education with a major in English language
Universidad Pedagogica De El Salvador
01.2019 - 07.2023
Customer Services Advisor
SYKES
01.2018 - 01.2019
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