Gabriel Armando Murillo Ascencio
San Salvador
Summary
Professional with experience in immigration services, skilled in navigating complex legal procedures and ensuring compliance with regulatory standards. Demonstrates strong focus on teamwork and achieving results, adapting to changing requirements seamlessly. Proficient in client communication, documentation, and case management with reliable and flexible approach. Known for attention to detail and effective problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Immigration Assistant
Perdomo Dorsett Immigration Law
03.2024 - Current
- Communicated pertinent information to clients via phone, email, and mail.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Completed Online filings such as I-130, I-131F, N-400, I-821, I-821D, I-765, DS-160, DS-260.
- Requested change of address with USCIS, NVC, EOIR.
- Provided Customer Service with clients by answering calls, SMS, or emails.
- Supported four different teams with their cases, and help them to resolve issues with Immigration Organizations.
- Organized Attorneys appointments, calendars.
- Reduced errors in immigration applications by meticulously reviewing and editing documents before submission.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Facilitated timely resolution of immigration matters by preparing and organizing essential documents.
Customer Service Representative
Foundever
10.2022 - 03.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Helped people with their flights, Hotel, and car reservations. Used to change, modify or cancel existing reservations.
- Processed refunds, provided customer Service in each interaction.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance
11.2019 - 09.2022
- Worked as a Customer Service Representative for an online Bank account.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Sent Bank statements, change of personal information.
- Used to processed refunds. Additionally, was on the escalations department, where used to verify checks, fraud transactions, provided asset Letters as well.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Immigration Assistant
SOS Inmigración
02.2014 - 07.2018
- Streamlined immigration application processes by efficiently organizing and managing case files.
- Reduced errors in immigration applications by meticulously reviewing and editing documents before submission.
- Built strong relationships with clients, offering compassionate support during challenging immigration situations.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Improved team productivity by effectively delegating tasks and coordinating work schedules for multiple colleagues.
Education
Engineering - System Engineering
Universidad Evangelica De El Salvador
San Salvador, El SalvadorDiploma - English
Academia Europea
04.2013
High School -
Colegio Luz De Israel
11.2009
Skills
- Immigration inquiries
- Visa applications
- Immigration case file strategies
- Office Administration
- Document Preparation
- Active Listening
- Active Reading
- Problem - Solving
- Decision - Making
- Fast Learner
- Task Prioritization
Languages
Spanish
Native language
English
Proficient
C2
Certification
EF SET Certificate - Awarded on 02/2024
Timeline
Immigration Assistant
Perdomo Dorsett Immigration Law
03.2024 - Current
Customer Service Representative
Foundever
10.2022 - 03.2024
Customer Service Representative
Teleperformance
11.2019 - 09.2022
Immigration Assistant
SOS Inmigración
02.2014 - 07.2018
High School -
Colegio Luz De Israel
EF SET Certificate - Awarded on 02/2024
Engineering - System Engineering
Universidad Evangelica De El Salvador
Diploma - English
Academia Europea
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