Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Languages
Timeline
Generic
Geovanny Ernesto Rivas 11/26/1980  DUI#04540420-7

Geovanny Ernesto Rivas 11/26/1980 DUI#04540420-7

Telemarketer/Customer Service Agent
Mejicanos,SS

Work Preference

Desired Job Title

Survey InterviewerCustomer Care Agent/Appointment SetterInbound Sales RepresentativeSales Agent/Customer Service RepresentativeCustomer Service Representative/Technical Support Representative

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsCareer advancementCompany CulturePaid time offFlexible work hours401k matchStock Options / Equity / Profit SharingWork from home option

Summary

Dynamic customer service professional with extensive experience, excelling in complaint resolution. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Bilingual in English and Spanish, adept at utilizing CRM software to streamline processes and improve service delivery. Thorough team contributor with strong organizational capabilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and great communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, who believes in Teamwork with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Survey Interviewer

J.V.P.O. Surveys
10.2023 - 08.2025
  • Followed scripted questionnaires verbatim to collect research data.
  • Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
  • Exceeded project expectations through consistent dedication to achieving high response rates, accurate data collection, and professional interactions with respondents.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.


Customer Care Agent/Appointment Setter

Selfies Smiles Dental
04.2021 - 08.2023
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
  • Logged call information and solutions provided into internal database. Utilized CRM system to track and manage leads, keeping appointments organized.
  • Acted as first point of contact and set appointments for prospective clients. Responded to customer requests.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Inbound Sales Representative

Skycom (B.P.C)
02.2019 - 03.2021
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Utilized CRM software to track customer interactions and sales, ensuring all data was accurately recorded for future reference.
  • Responded to customer inquiries with comprehensive product knowledge, leading to increased customer satisfaction.


Sales Agent/Customer Service Representative

Sykes Call Center
09.2016 - 11.2018
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Maintained current knowledge of evolving changes in marketplace. Participated in training programs to enhance product knowledge and customer service skills.
  • Kept detailed records of daily activities through online customer database.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative/Technical Support Representative

Teleperformance
12.2014 - 06.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed high levels of call flow and responded to technical support needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Manager/English Trainer

Telus International
11.2010 - 10.2014
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Took ownership of customer issues and followed problems through to resolution.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Introduced interactive activities to encourage group participation, enhancing each student''s ability to communicate effectively in English.
  • Empowered students to take ownership of their learning process by setting achievable goals and providing them with the necessary tools for selfassessment.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of English language education.
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
  • Collaborated with other faculty to plan and coordinate activities and events.

Education

High School Diploma -

South Dakota State High School
Sioux Falls, South Dakota
05.2001 -

Skills

Active listening

Additional Information

Personal References:

  • Josue Maye 503
  • Miguel Angel Escobar 503 6448 8712
  • Alfredo Valencia 503 6176 7686
  • Pedro Antonio Aguirre 503 6039 6522

Work References:

  • Josue Maye 503
  • Giovanni Rivas Roman 503 7749 1222
  • Jose Valdes 503 7789 5164
  • Miguel Angel Escobar 503 6448 8712
  • I am the type of person that likes to make sure that I can do my JOB correctly on a daily basis. I get a very good feeling knowing that with our Company's Reinforced "Product Knowledge" with our Company's values that have been taught to me from the " On-Hand Experts" I have the Capacity and Dependability to help meet our clients needs. Assuring every one of our clients "Our Core Values" with our "Proven Management System." Providing clients not only world class customer service, but also a "Worry-free Peace of Mind" for there Property Management Services. Customers trust is our Company's Reliability, Name Brand, Values and Tradition in our Loyalty to everyone of our customers. Believing our clients are more than just that. They are the reason we specialize in our line of business managing every property as if it were our very own. Making this the start to a friendship that will last a lifetime.
  • Given this "GRAND-OPPORTUNITY" I will work with great dedication on a daily basis striving to meet OUR Company's Success and Values. I am ready to work and learn more about Property Management Services for Maintenance Coordinator. Ready to step in and doing my part as a Skilled, Valued Team member supported by the best around, GUNN PROPERTY SERVICES LLC. I hear opportunity knocking and Im answering the door proudly with a smile on my face feeling proud to be working for the Best in the field, GUNN PROPERTY SERVICES LLC.
  • Thank you very much for your time, Consideration and the Opportunity to join the GUNN PROPERTY SERVICES LLC. Family of employees. With new Horizon's ahead, Im at your service willing and able. I look forward to hearing back from you very soon. Thank you very much. Humbly, Geovanny Ernesto Rivas.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Survey Interviewer

J.V.P.O. Surveys
10.2023 - 08.2025

Customer Care Agent/Appointment Setter

Selfies Smiles Dental
04.2021 - 08.2023

Inbound Sales Representative

Skycom (B.P.C)
02.2019 - 03.2021

Sales Agent/Customer Service Representative

Sykes Call Center
09.2016 - 11.2018

Customer Service Representative/Technical Support Representative

Teleperformance
12.2014 - 06.2016

Customer Service Manager/English Trainer

Telus International
11.2010 - 10.2014

High School Diploma -

South Dakota State High School
05.2001 -
Geovanny Ernesto Rivas 11/26/1980 DUI#04540420-7Telemarketer/Customer Service Agent