Gerardo Corea
Culinay Art
San Salvador,SS
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Sales Agent
Telecel Contac Center
10.2023 - 01.2024
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Customer Service Representative
Teleperformance
08.2022 - 08.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
High School Diploma -
Complejo Educativo Capitan General Gerardo Barrios
SanSalvador, El Salvador 05.2001 -
Skills
Strategy Development
undefinedTimeline
Sales Agent
Telecel Contac Center
10.2023 - 01.2024
Customer Service Representative
Teleperformance
08.2022 - 08.2023
High School Diploma -
Complejo Educativo Capitan General Gerardo Barrios
05.2001 -
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