Gerardo Velasco
Cabin Crew Trainer
Antiguo Cuscatlan,LI
Summary
Over 9 years of experience in aviation industry and customer service. Results-driven achiever and effective team leader with exceptional interpersonal skills. Highly flexible and adaptable performer. Able to work on own initiative as well as part of a team. Achieved to work under world-class 5 star customer service training program in Middle East.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Cabin Crew Trainer
Escuela de Aviación Aerotraining El Salvador
01.2022 - Current
- Current qualifications: B777-200, B777-300, A380. Flown: A319, 320-200, A321, 787-800, B777-200, B777-300, A380.
- Programs included: Customer Care, hospitality, food and beverage, duty free retail, nutrition, grooming and social media. Programs integrated with Crew Resource Management, Safety and Emergency Procedures and General Medical Training.
- Key Accountabilities: -Identify course aims and objectives and deliver In-Flight Training programs for new recruits contributing the improvement development and evaluation of training programs and materials. -Provide practical training in the classroom and on board the cabin in the Mock-up aircraft (A320). -Provide individual feedback to trainees in order to achieve the desire levels of competence and learning outcomes. -Assess recruits through practical and theoretical examinations. -Apply corrective and disciplinary measures for under performing trainees. -Maintain and update individual performance and attendance file records. -Ensure all training material is up to date before sessions. -Ensure all resources are managed accordingly to prevent any wastage.
Cabin Crew
Emirates
11.2018 - 10.2021
- - Provide excellent customer service on board ensuring their comfort and safety throughout the flight. - Address high valued customers on board and adhere their needs. - Performing all work activities in accordance with established airline standards, policies, laws and regulations, including federal aviation administration. - Engage as flight leader when needed to facilitate and coordinate in-flight crew activities. Following sales policies and procedures to supply costumers needs on board. - Respond during emergency situations on board by eectively implementing instructions from the flight deck and following required safety and emergency procedures (such as medical cases, emergency landing, ditching, fire fighting, etc.). - Ensuring the aircraft and passenger are in full compliance with security policies, procedures, regulations and safety measures.
Cabin Crew
Qatar Airways
10.2016 - 10.2018
- - Provide excellent customer service on board ensuring their comfort and safety throughout the flight. - Address high valued customers on board and adhere their needs. - Performing all work activities in accordance with established airline standards, policies, laws and regulations, including federal aviation administration. - Engage as flight leader when needed to facilitate and coordinate in-flight crew activities. Following sales policies and procedures to supply costumers needs on board. - Respond during emergency situations on board by eectively implementing instructions from the flight deck and following required safety and emergency procedures. - Guiding or directing (verbally or non-verbally) passengers during emergency situations (such as evacuations, fire fighting, etc.) to minimize the impact of the event and guarantee their safety and crew members. - Ensuring the aircraft and passenger are in full compliance with security policies, procedures, regulations and safety measures.
Head of Production Planning
Empresas ADOC SA de CV
11.2012 - 08.2016
- - Leadership of planning and industrial logistics. - Development of strategic production plan based on demand. - Knowledge of production documentation and administrative paperwork. - Implementing lean manufacturing techniques and processes. - Mentoring employees whilst they work to ensure they are meeting their performance requirements. Mentoring staff. - Responsible for overseeing OTD (On Time Delivery) reports based on producing up to date management information, charts and other documents. Expressing the views and concerns of manufacturing department at company-wide meetings.
- Led cross-functional teams to optimize production schedules, enhancing operational efficiency and resource allocation.
- Implemented advanced planning tools to streamline production processes, resulting in improved workflow and reduced delays.
- Developed and maintained key performance indicators, promoting data-driven decision-making across production planning initiatives.
Education
Cabin Crew Trainer Course - Aviation
Aerotraining Guatemala
Guatemala 05.2001 -
Cabin Crew Training - Aviation
Emirates Aviation College
Dubai 05.2001 -
Computer Engineering -
Don Bosco University
Soyapango, El Salvador 05.2001 -
Skills
Training and Development (HR), Interpersonal Skills, Decision-Making, Time Management, Problem Solving, Easily Adaptable, Team Leadership, Teamwork, Communication, Attention to Detail and Customer Service
Timeline
Cabin Crew Trainer
Escuela de Aviación Aerotraining El Salvador
01.2022 - Current
Cabin Crew
Emirates
11.2018 - 10.2021
Cabin Crew
Qatar Airways
10.2016 - 10.2018
Head of Production Planning
Empresas ADOC SA de CV
11.2012 - 08.2016
Cabin Crew Trainer Course - Aviation
Aerotraining Guatemala
05.2001 -
Cabin Crew Training - Aviation
Emirates Aviation College
05.2001 -
Computer Engineering -
Don Bosco University
05.2001 -
Personal details
LinkedIn: linkedin.com/in/gerardo-velasco-167b2b220