Autocad
Gerardo Villalta
San Salvador
Summary
Skilled individual with hands-on experience at Concentrix and Telus International, specializing in customer service and architectural drafting. Proficient in using AutoCAD and Revit to create detailed 2D and 3D renderings, paired with strong problem-solving and active listening skills. Successfully contributed to improved customer satisfaction by addressing concerns with empathy and delivering projects efficiently
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Concentrix
San Salvador, Departamento de San Salvador
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business, while managing approximately 30+ incoming calls, emails, and inquiries daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information with precision and efficiency.
Architectural Drafter
Prodisa5
11.2023 - 07.2024
- Developed comprehensive drawing sets, including floor plans, elevations, sections, and details for permit submissions.
- Enhanced project collaboration by working closely with architects, engineers, and other construction professionals.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Contributed to successful project completion by adhering to strict deadlines and maintaining high-quality work standards.
Customer Service Representative
Telus International
03.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated calls effectively, benefiting both customers and the company's objectives.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Architecture
Universidad Centroamericana José Simeón Cañas
San Salvador, El Salvador 01.2024 -
High School Diploma -
Colegio Sagrado Corazón
San Salvador, El Salvador 05.2001 -
No Degree - English
The American School
San Salvador, El Salvador 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Live chat support
Documentation
Architectural knowledge
2D and 3D renderings
Civil engineering
Time management
Remote support
Software
Rhino
Revit
Archicad
Excel
Microsoft 365
Timeline
Customer Service Representative
Concentrix
09.2024 - Current
Bachelor of Science - Architecture
Universidad Centroamericana José Simeón Cañas
01.2024 -
Architectural Drafter
Prodisa5
11.2023 - 07.2024
Customer Service Representative
Telus International
03.2023 - 10.2023
High School Diploma -
Colegio Sagrado Corazón
05.2001 -
No Degree - English
The American School
05.2001 -
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