Gerardo Daniel Barrientos Escamilla
Costumer service representative
Ahuachapan,AH
Summary
I leveraged my bilingual capabilities at Teleperformance to manage high-volume calls and ensure swift problem resolution. My experience at Barrientos honed my customer support skills, blending empathetic service with technical proficiency in call center operations, significantly enhancing customer experience.
Overview
1
1
year of professional experience
Work History
Bilingual Costumer Service Representative
Teleperformance
04.2024 - 06.2024
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Costumer Service Representative at Tires Shop
Barrientos
10.2023 - 01.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
Education
High School Diploma -
Complejo Educativo Catolico Santa Teresita
Ahuachapan, El Salvador 05.2001 -
Skills
Customer Support
Call center experience
Caller Assistance
Timeline
Bilingual Costumer Service Representative
Teleperformance
04.2024 - 06.2024
Costumer Service Representative at Tires Shop
Barrientos
10.2023 - 01.2024
High School Diploma -
Complejo Educativo Catolico Santa Teresita
05.2001 -
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