Clio Manage
Gerson Cornejo
Legal Assistant
San Salvador,SS
Summary
Knowledgeable Case Manager experienced in coordinating care for claimants. Proactive and resourceful with strong knowledge of legal procedures in Worker Compensation and Personal injury claims. Strong communicator with passion for helping others.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Case Manager
Law At Your Side
04.2019 - Current
- Reviewing medical/legal documentation
- Handling day to day communications with 150+ assigned clients
- Collaborated with consistent growth, of approximately 300% over 5 years
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their needs.
Supervisor
VXI Global Solutions
06.2016 - 12.2018
- Responsible for the development and performance of Tech Support and Sales accounts (Uverse - AT&T)
- Perform regular Quality Assurance Monitoring and coaching
- Prepare and deliver Performance Action Plans
- Monitor performance and coach team members based on RCA´s and team/individual results
- Create and implement recognition and incentive programs.
Teleconference Operator
One Call Care Management
01.2014 - 06.2016
- Consecutive interpretation services to facilitate communication between Spanish Speaking Claimants and English Speaking Doctors, Insurance Adjusters, Nurse Case Managers and/or Defense Attorneys.
Supervisor
Sykes
05.2005 - 12.2013
- Responsible for the development and performance of Technical Support and Customer Service accounts (Microsoft - Kodak - Office Depot)
- Perform regular Quality Assurance Monitoring and coaching
- Prepare and deliver Performance Action Plans
- Monitor performance and coach team members based on RCA´s and team/individual results
- Monitor and report payroll of assigned team/account.
Education
Journalism
Universidad Nacional De El Salvador
San Salvador, El Salvador 05.2001 -
High School Diploma -
ETAM
San Salvador 01.1999 - 12.2000
Skills
Goal Setting
Proficient in Microsoft Google software packages
Case Management
Organization Multitasking
Problem-solving abilities
Written/verbal communication
Employment References
- Lic. Cecilia Mojica, Team Leader / Law At Your Side, +503 7458 7535
- Lic. Pamela Sanchez, Payroll Supervisor / Sykes El Salvador, +503 7604 5003
Personal Information
Date of Birth: 03/18/81
References
- Lic. Ana Maria Calderon, Credit Analyst/ Unicomer, +503 7859 9143
- Lic. Edgar Ayala, General Manager / Reliable Back Office, +503 7797 4381
- Lic. Andrea López, Recruitment Supervisor / Telus USA, +1 (843) 518-0610
Software
Google Docs
Air Table
Slack
Microsoft Teams
Timeline
Case Manager
Law At Your Side
04.2019 - Current
Supervisor
VXI Global Solutions
06.2016 - 12.2018
Teleconference Operator
One Call Care Management
01.2014 - 06.2016
Supervisor
Sykes
05.2005 - 12.2013
Journalism
Universidad Nacional De El Salvador
05.2001 -
High School Diploma -
ETAM
01.1999 - 12.2000