Summary
Overview
Work History
Education
Skills
Websites
Telephonenumber
Languages
Timeline
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Gerson Geovany Marínez Abrego

Santa Ana

Summary

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Overview

15
15
years of professional experience

Work History

Technical Support Engineer

Kinsta
11.2021 - Current
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Linux Web Hosting Support Specialist

Hostpapa
10.2020 - 11.2021
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Sales Representative

Telus International
07.2018 - 07.2020
  • Expanded customer base through cold calling, networking, and relationship building.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Sales Executive

Cocentrix
09.2016 - 09.2017
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Expanded market share with strategic territory planning and targeted prospecting.

Sales Lead

CC
12.2013 - 08.2016
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Customer Support

Teleperformance
09.2011 - 12.2013
  • Collaborated with team members to optimize workflows and deliver exceptional customer support.
  • Delivered exceptional customer support by addressing concerns promptly and implementing effective resolutions that enhanced client relationships.
  • Facilitated regular meetings with the customer support team to discuss challenges faced, share best practices, and encourage collaboration.
  • Collaborated with cross-functional teams such as marketing, sales and customer support enhancing overall departmental efficiency.

Manager of Sales

DLS
01.2010 - 01.2011
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Education

Introduction To Computer Science - Web Development

CS50 & Harvard
12-2024

Programming With Python - Web Development

CS50 & Harvard
12-2024

Junior WordPress Developer - Wordpress

IN Learning
08-2022

Cpanel & WHM Proficiency - Cpanel

CPanel University
07-2021

CPP - Cpanel

Cpanel University
08-2020

Legal Sciences -

Universidad de El Salvador
01.2007

Skills

  • Windows Operating Systems
  • Linux Operating Systems
  • CWA cPanel
  • WHM Proficiency
  • Cpanel Professional
  • Linux Server Installation
  • Linux Administration
  • Apache
  • Nginx
  • MYSQL
  • PHP
  • WordPress
  • Email Administration
  • SSH
  • Jr Wordpress Developer

Telephonenumber

+503 78895766

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Technical Support Engineer

Kinsta
11.2021 - Current

Linux Web Hosting Support Specialist

Hostpapa
10.2020 - 11.2021

Sales Representative

Telus International
07.2018 - 07.2020

Sales Executive

Cocentrix
09.2016 - 09.2017

Sales Lead

CC
12.2013 - 08.2016

Customer Support

Teleperformance
09.2011 - 12.2013

Manager of Sales

DLS
01.2010 - 01.2011

Legal Sciences -

Universidad de El Salvador

Introduction To Computer Science - Web Development

CS50 & Harvard

Programming With Python - Web Development

CS50 & Harvard

Junior WordPress Developer - Wordpress

IN Learning

Cpanel & WHM Proficiency - Cpanel

CPanel University

CPP - Cpanel

Cpanel University

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Gerson Geovany Marínez Abrego