Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
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Gicela Neri

Indianapolis

Summary

Organized and detail-oriented with a strong background in client support, assessments, and care coordination. Currently pursuing a Master of Social Work and gaining hands-on experience through my role as an Options Counselor. Known for being dependable, hard-working, and always ready to take on new challenges. Passionate about helping others and making a positive impact through meaningful work.

Overview

2
2
years of professional experience

Work History

Options Counselor

CICOA Aging and In-Home Solutions
10.2023 - Current
  • Conduct comprehensive biopsychosocial assessments to determine eligibility for in-home and community-based services for older adults and individuals with disabilities.
  • Educate clients and their families about Medicaid waiver programs, home-delivered meals, transportation, and other supportive services.
  • Maintain up-to-date knowledge of local resources, eligibility requirements, and public policies impacting aging and disability populations.

MSW Student Intern

CICOA Aging and In-Home Solutions
05.2025 - 08.2025
  • Supported older adults through strengths-based, person-in-environment assessments to inform care planning.
  • Applied social work theories (e.g., Strengths-Based Perspective, PIE framework) to case scenarios under supervision.
  • Participated in interdisciplinary team meetings and reflected on ethical challenges using the NASW Code of Ethics.
  • Engaged in structured documentation and case presentation exercises to demonstrate professional growth.
  • Completed assessments for Medicaid waiver eligibility and developed individualized service plans.
  • Documented case notes, goals, and service recommendations in compliance with agency and ethical standards.

Case Manager Intern

Christamore House
05.2023 - 08.2023
  • Analyzed information from assessments to determine eligibility for benefits or services.
  • Created detailed reports based on client outcomes after receiving services.
  • Demonstrated ability to develop and maintain effective relationships with clients, families, and community partners.
  • Researched available resources in the community that could benefit clients.
  • Maintained accurate records of all client interactions using an electronic database system.

Receptionist

Familia Dental
10.2023 - 05.2023
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained, and updated information in the computer databases.
  • Resolved customer problems and complaints.
  • Answered phones professionally in accordance with organizational protocols.

Education

Master of Social Work - Social Work

Indiana University
08.2026

Bachelor of Science - Health Science

Indiana University-Purdue University-Indianapolis
Indianapolis, IN
05.2023

Skills

  • Client needs assessment
  • Active listening and communication
  • Time management
  • Documentation and attention to detail
  • Team collaboration
  • Professional boundaries
  • Strong organizational skills

ADDITIONAL INFORMATION

Community Resource Specialist – Aging and DisabilitiesAwarded by Inform USA Issued: October 22, 2024 | Expires: October 22, 2026 Recognized for successful achievement in Information & Referral in the field of aging and disabilities.

Timeline

MSW Student Intern

CICOA Aging and In-Home Solutions
05.2025 - 08.2025

Options Counselor

CICOA Aging and In-Home Solutions
10.2023 - Current

Receptionist

Familia Dental
10.2023 - 05.2023

Case Manager Intern

Christamore House
05.2023 - 08.2023

Master of Social Work - Social Work

Indiana University

Bachelor of Science - Health Science

Indiana University-Purdue University-Indianapolis

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Gicela Neri