Gilberto Antonio Benítez Trejo
San Salvador
Summary
Customer-oriented Certified Shift Manager with a passion for coaching and teaching new employees. Responsible, reliable, and dedicated to delivering exceptional customer service. Experience supervising up to [Number] employees per shift.
Overview
21
21
years of professional experience
Work History
Responsible
Mari Time Properties
01.2017 - 01.2025
- Responsible for the entire process from getting the seller of a house to finding a buyer and also contacting the title company that we will use to make sure the deal was take care of at closing.
Supervisor
Atento
01.2014 - 01.2016
- I work for Orbitz and cheap ticket account as a supervisor I was in charge of making sure we fix any delay our customers had during their trip or any hotel stay.
Owner
Self Employed
01.2011 - 01.2014
- I started a food company that now my daughter runs.
Agent
Skycom
01.2010 - 01.2011
- I work as an agent for tarracom Account and became their supervisor.
RAD department
Benson
01.2008 - 01.2010
- Responsible for selling telephone lines to customers in the United States and selling Dailtone and more. I was also a RAD deparment I was in charge of all the companies revenue and was in charge of making all commission and bonus pay outs.
Costumer service and sales
Sykes
01.2006 - 01.2008
- I was in the costumer service and sales department we made order for companies from paper clips to offices furniture.
Customer service
Transactel
01.2005 - 01.2006
- I provided customer service for rabate company
Costumer services representative
Teleperformance
01.2004 - 01.2005
- Costumer services representative, working with Fedex, tracking packages, scheduling pickups and also creating cases for packages in the united states and around the world
Education
High School Diploma -
Elsik Hihg School
Completed Highschool07-2003
Skills
- Excellent verbal and written communication skills
- Active listening and empathy towards customer needs
- Ability to stay calm and professional under pressure
- Strong problem-solving and conflict resolution skills
- Fast typing and good computer navigation skills
- Ability to multitask while speaking with customers
- Teamwork and collaboration in a fast-paced environment
- Fluent in [languages you speak, if more than one]
- Willingness to learn and adapt to new systems
- Punctual and dependable work ethic
Language
English and spanish
References
Dina, Lopez, 7595-8039
Timeline
Responsible
Mari Time Properties
01.2017 - 01.2025
Supervisor
Atento
01.2014 - 01.2016
Owner
Self Employed
01.2011 - 01.2014
Agent
Skycom
01.2010 - 01.2011
RAD department
Benson
01.2008 - 01.2010
Costumer service and sales
Sykes
01.2006 - 01.2008
Customer service
Transactel
01.2005 - 01.2006
Costumer services representative
Teleperformance
01.2004 - 01.2005
High School Diploma -
Elsik Hihg School
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