Giovanni Ramos
Flight Attendant
San Salvador,SS
Summary
A highly motivated individual seeking for an opportunity to provide world class service. My personal mission is being responsible for complying with safety procedures, aeronautical regulations, on-board service and Company policies, promoting safe, efficient and comfortable operation in the passenger cabin of the aircraft. I’m dedicated to ensure that the airline’s mission of excellence will be met.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Supervisor of Operations
Teleperformance
09.2020 - Current
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service Representative
Teleperformance
09.2015 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
English Language
Centro Cultural Salvadoreno Americano
San Salvador, El Salvador 05.2001 -
High School Diploma -
Instituto Nacional San Bartolo
Ilopango, El Salvador 05.2001 -
Skills
Robust customer service proficiency
Flexibility and adeptness in teamwork
Exceptional communication and conflict solving skill
Sales skill
Patience and the ability to remain calm in stressful situations
Knowledge of public safety and security
Certification
Employee of the year
Timeline
Employee of the year
07-2022
Supervisor of Operations
Teleperformance
09.2020 - Current
Customer Service Representative
Teleperformance
09.2015 - 06.2020
English Language
Centro Cultural Salvadoreno Americano
05.2001 -
High School Diploma -
Instituto Nacional San Bartolo
05.2001 -
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