Glenda Yamileth Aparicio Sorto
Customer Service
San Salvador,SS
Summary
Goal-driven individual with experience in customer service and sales. I'm proficient in english and possess excellent communication skills. My computer knowledge allows me to learn new processes and manage customer relations effectively. I look forward to being part of an active team and providing a unique contribution to your company.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance De El Salvador S.A. De C.V.
03.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Mim's Makeup & Fashion Store
07.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Expose S.A De C.V.
11.2022 - 05.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Waitress, and Cashier
Wendy's Restaurant
08.2022 - 11.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
Liceo Reverendo Juan Bueno
11-2021
Skills
- Customer service
- adaptability and flexibility
- Problem-solving
- Active listening
- Product knowledge
- Time management
Timeline
Customer Service Representative
Teleperformance De El Salvador S.A. De C.V.
03.2025 - Current
Customer Service Representative
Mim's Makeup & Fashion Store
07.2023 - 04.2024
Customer Service Representative
Expose S.A De C.V.
11.2022 - 05.2023
Waitress, and Cashier
Wendy's Restaurant
08.2022 - 11.2022
High School Diploma -
Liceo Reverendo Juan Bueno