Gonzalo Arevalo

Working hand to hand with Gastrointestinal Associates from Knoxville, TN, being part of the scheduling team, working with GI providers and NPA.

Also supporting my team with trainings and shadowing for the new team members, always giving my best for the clinic to improve the costumer service.

Being part of Oclinicals hs been a big opportunity since I do know now how to work with medical terminology, confidentiality and with Health Insurance Portability and Accountability (HIPAA).

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

I worked at TELUS International for two years and three months, as an agent for the first 6 months, then promoted to Floor Support (Shift Captain), where I worked for more than a year, ending my stay in that company as a part of the Staff team being CEA (Costumer Experience Analyst and QA/Evaluator).

• Developed and implemented customer service policies and procedures.
• Proactively identified potential pain points within the user journey, leading to targeted improvements in product design and functionality.