Graciela Rodriguez
San Salvador,SS
Summary
Experienced Flight Attendant with over 7 years of dedicated service in the airline industry. Skilled in providing exceptional customer service, ensuring passenger safety, and handling in-flight emergencies with professionalism and poise. Adept at working in fast-paced environments and maintaining a calm and friendly demeanor under pressure. Strong communication and interpersonal skills, with a proven ability to interact effectively with diverse passengers and crew members. Committed to delivering a high-quality travel experience while adhering to safety protocols and airline regulations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Office Gurus
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Interpreter
ICC BPO
08.2023 - 11.2023
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Cabin Crew Member
Avianca
02.2015 - 12.2021
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Education
Associate in Health Science - Health Sciences
University of The People
California2025
High School Diploma -
Centro Cultural Salvadoreno Americano
San Salvador2013
Skills
- In-depth knowledge of safety procedures and emergency protocols
- Excellent customer service and conflict resolution abilities
- Proficient in cabin management and in-flight service
- Strong communication and teamwork skills
- Adaptability and quick decision-making in dynamic environments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Daniel Avalos | Cabin Crew at Avianca
64613022
Vannesa Marroquin | Administrative Assistant at Ministerio de Salud
72936342
Licenses and Visas
- Flight Attendant License | Expiration Date 28-Feb-25
- Visa C1/D | Expiration Date 02-Jun-26
- Visa B1/B2 | Expiration Date 02-Oct-26
Timeline
Customer Service Representative
The Office Gurus
02.2024 - Current
Interpreter
ICC BPO
08.2023 - 11.2023
Cabin Crew Member
Avianca
02.2015 - 12.2021
Associate in Health Science - Health Sciences
University of The People
High School Diploma -
Centro Cultural Salvadoreno Americano
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