Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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GRETTEL YANES CERNA

San Salvador

Summary

Self-directed and highly motivated professional known for rapid skill acquisition and constant improvement. Possesses an exceptional ease of learning and adaptation to new challenges and environments. Results-oriented mindset focused on exceeding expectations and delivering effective solutions to achieve organizational goals.

Overview

6
6
years of professional experience

Work History

Virtual Executive Assistant

Agency VA
02.2024 - Current
  • Managed executive calendars.
  • Streamlined communication between departments, ensuring timely responses and efficient information flow.
  • Developed and maintained filing systems, enhancing document retrieval processes for team members.
  • Conducted research and prepared reports to support decision-making processes for senior management.

Customer Service Executive

Glass Mountain
04.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Customer Service Representative

Blackhawk Network
01.2023 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Customer Service Representative

Teleperformance
01.2020 - 03.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Streamlined communication channels for improved customer experience and faster response times.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers' needs.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.

Education

Colegio Santa Teresa de Jesús

Centro Cultural Salvadoreño
San Salvador, El Salvador

Skills

  • Team working
  • Creative
  • Leadership
  • Problem solving
  • Microsoft Office
  • Customer Service
  • Microsoft Project
  • Medallia
  • Calendar management
  • Customer service
  • Strong problem solver

LANGUAGES

Spanish
English

Timeline

Virtual Executive Assistant

Agency VA
02.2024 - Current

Customer Service Executive

Glass Mountain
04.2023 - 02.2024

Customer Service Representative

Blackhawk Network
01.2023 - 04.2023

Customer Service Representative

Teleperformance
01.2020 - 03.2022

Colegio Santa Teresa de Jesús

Centro Cultural Salvadoreño

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GRETTEL YANES CERNA