Guillermo Gil
Assistant Manager In Purchase Department
San Salvador
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering team collaboration at Universidad Dr. Andrés Bello. Skilled in customer relations and adaptability, adept at turning challenges into positive outcomes. All resulting in me getting a promotion and becoming Assistant Manager in the Purchase Department.
Overview
8
8
years of professional experience
Work History
Assistant Manager in Purchase Department
Universidad Dr. Andrés Bello
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative in Admissions
Universidad Dr. Andrés Bello
01.2017 - 12.2020
- Resolved customer complaints with empathy and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Bachelor of Science - Optometry (Pre-Optometry)
Universidad Andres Bello
1a Calle Pte. 2128 05.2001 -
Skills
Customer Relations
Other Languages
Public Speaking
Staff Supervision
Customer Service
Adaptability and Flexibility
Problem-solving aptitude
Interpersonal Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager in Purchase Department
Universidad Dr. Andrés Bello
01.2021 - Current
Customer Service Representative in Admissions
Universidad Dr. Andrés Bello
01.2017 - 12.2020
Bachelor of Science - Optometry (Pre-Optometry)
Universidad Andres Bello
05.2001 -
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