Guillermo Olmedo
Santa Tecla,La Libertad
Summary
Organized person and with great motivation, capable to adapt to different circumstances and levels of demand, always giving my best in any project and trying hard for working as a team seeking to meet objectives
Driven by a results-focused approach, I leveraged my problem-solving abilities and team leadership skills at the Ministry Of Justice And Public Security to enhance R&D efficiency and mentorship. Excelling in multitasking and quantitative research, I significantly contributed to project success and performance improvement, embodying a commitment to excellence and innovation.
Overview
5
5
years of professional experience
Work History
Research and Development Technician
Ministry Of Justice And Public Security
01.2023 - 12.2023
- Maintained accurate records of experimental results, ensuring reliable data storage and retrieval systems were in place.
- Optimized R&D processes for increased efficiency by streamlining workflows and improving communication between team members.
- Mentored interns, providing guidance and support to foster professional growth and development.
- Cultivated a culture of excellence by setting high expectations and consistently recognizing and rewarding top performance.
- Prepared project presentations and reports to assist senior staff.
Research and Development Intern
Ministry Of Justice And Public Security
07.2022 - 01.2023
- Supported the completion of high-quality projects within deadline constraints by efficiently managing tasks and priorities.
- Collaborated with senior engineers on projects and offered insight.
- Developed, prepared and reviewed reports and studies to identify and recommend engineering solutions.
Customer Service Lead
Cash App - OneLink BPO
07.2020 - 08.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer emails to answer questions about products and services.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
Customer Service Representative
Telus International
03.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Mechatronic Engineer Degree - Engineering
Universidad Don Bosco
Soyapango, El Salvador03.2025
Senior Technician in Software Development - Computer Engineering Technology
Escuela Superior De Innovación Y Tecnología
El Salvador12.2026
High School Diploma -
Colegio Champagnat
Santa Tecla12.2017
Skills
- Time Management
- Verbal and written communication
- Project Management
- Problem-solving abilities
- Multitasking
- Team Leadership
- Performance Improvement
- Administrative Support
- Data Processing
- Quantitative Research
Timeline
Research and Development Technician
Ministry Of Justice And Public Security
01.2023 - 12.2023
Research and Development Intern
Ministry Of Justice And Public Security
07.2022 - 01.2023
Customer Service Lead
Cash App - OneLink BPO
07.2020 - 08.2021
Customer Service Representative
Telus International
03.2019 - 06.2020
Mechatronic Engineer Degree - Engineering
Universidad Don Bosco
Senior Technician in Software Development - Computer Engineering Technology
Escuela Superior De Innovación Y Tecnología
High School Diploma -
Colegio Champagnat
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