Gustavo Alonso Sánchez Alvarado
San Salvador
Summary
Sales Representative knowledgeable about selling in B2C and B2B environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with a tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning, and task prioritization focused on maximizing efficiency and sales success. Energetic Sales Representative offering demonstrated success in identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Business Advisor (SAAS)
Microsoft 365
11.2023 - Current
- Spearhead the investigation and discovery of customer needs based on their strategic plans, ensuring tailored and effective solutions
- Manage and oversee customer cases through each stage of the process, providing guidance to achieve desired licensing programs
- Advise clients on security features and essential aspects to enhance their infrastructure, offering detailed recommendations to meet their specific requirements
- Facilitate comprehensive customer support by walking clients through complex processes and addressing their concerns to ensure successful program implementation.
Sales Inside Specialist
Yellowberry Hub
02.2021 - 06.2023
- Use CRM system to segment your customer database based on various criteria, Craft personalized and engaging cold calling scripts and email templates, Use the data collected in CRM to analyze the effectiveness of our outreach efforts
- Utilize CRM to manage sensitive client information and update existing and new client profiles
- Built and managed an accurate sales pipeline to maintain a high volume of activity.
Sales, and Customer Service Representative
Focus
11.2019 - 01.2021
- Provide details and prices of containers for moving and storage, calculate and analyze based on customer's needs for suggesting the best option, Do follow-ups for new bookings
- Extensions, Searching, and matching prices of competitors
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service and Sales Representative, Relocation Representative
Hotels.com and Expedia
01.2016 - 11.2018
- Solving billing issues based on loyalty programs, managing billing statements, double checking amenities when a guest arrives at the hotel, following and solving issues for check-in and check-out processes, verifying extra fees when it was applicable, checking itineraries for customers, processing refunds and compensation when it was applicable
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Third Language certification (French): French Studies -
Universidad Don Bosco De El Salvador, Universidad Tecnológica De El Salvador
01.2021 - 05.2023
Diploma: second language - undefined
Centro Cultural Salvadoreño Americano
01.2014 - 05.2016
BBA: Business Administration - undefined
UTEC - San Salvador
01.2009 - 05.2013
Skills
Confident, articulate and professional speaker abilities
Empathic listener and persuasive speaker, public speaker
Complaint resolution
Business growth and retention
Timeline
Business Advisor (SAAS)
Microsoft 365
11.2023 - Current
Sales Inside Specialist
Yellowberry Hub
02.2021 - 06.2023
Third Language certification (French): French Studies -
Universidad Don Bosco De El Salvador, Universidad Tecnológica De El Salvador
01.2021 - 05.2023
Sales, and Customer Service Representative
Focus
11.2019 - 01.2021
Customer Service and Sales Representative, Relocation Representative
Hotels.com and Expedia
01.2016 - 11.2018
Diploma: second language - undefined
Centro Cultural Salvadoreño Americano
01.2014 - 05.2016
BBA: Business Administration - undefined
UTEC - San Salvador
01.2009 - 05.2013
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