Haydee Cuarezma
Virtual Assistant - Customer Service Representative
Soyapango
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Service Representative
Foundever
San Salvador
01.2024 - Current
- Boosted first-call resolution rates by conducting research on complex inquiries before escalating to higher-level support staff. I worked for a challenging account that requires solving skills and soft skill to be able to have the correct and efficient approach to the customer.
Customer Service Representative
Atento S.A De C.V
San Salvador, El Salvador
10.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
School Dr. Carlos Vega Bolaños
Masaya, Nicaragua. 02.2014 - 11.2014
Major in Linguistic Apply in English Language - Bilingual Education
Instituto Centro Cultural Salvadoreño
San Salvador, El Salvador 05.2001 -
Skills
Creative problem solving
Complaint resolution
Multitasking
Active listening
Certification
Certificate Microsoft Excel by Aprendo Academy
Timeline
Customer Care Service Representative
Foundever
01.2024 - Current
Certificate Microsoft Excel by Aprendo Academy
12-2023
Customer Service Representative
Atento S.A De C.V
10.2021 - 12.2023
High School Diploma -
School Dr. Carlos Vega Bolaños
02.2014 - 11.2014
Major in Linguistic Apply in English Language - Bilingual Education
Instituto Centro Cultural Salvadoreño
05.2001 -