Haydee Cuarezma
Virtual Assistant - Customer Service Representative
Soyapango
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Service Representative
Foundever
01.2024 - Current
- Boosted first-call resolution rates by conducting research on complex inquiries before escalating to higher-level support staff. I worked for a challenging account that requires solving skills and soft skill to be able to have the correct and efficient approach to the customer.
Customer Service Representative
Atento S.A De C.V
10.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
School Dr. Carlos Vega Bolaños
Masaya, Nicaragua. 02.2014 - 11.2014
Major in Linguistic Apply in English Language - Bilingual Education
Instituto Centro Cultural Salvadoreño
San Salvador, El Salvador 05.2001 -
Skills
Creative problem solving
Complaint resolution
Multitasking
Active listening
Certification
Certificate Microsoft Excel by Aprendo Academy
Timeline
Customer Care Service Representative
Foundever
01.2024 - Current
Certificate Microsoft Excel by Aprendo Academy
12-2023
Customer Service Representative
Atento S.A De C.V
10.2021 - 12.2023
High School Diploma -
School Dr. Carlos Vega Bolaños
02.2014 - 11.2014
Major in Linguistic Apply in English Language - Bilingual Education
Instituto Centro Cultural Salvadoreño
05.2001 -
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