Hazel Paola Salandra Zaldivar
Degree In International Relations
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
European Academy
01.2021 - 12.2021
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Representative
Teleperformance
01.2018 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Degree in International Relations -
Universidad Evangelica
05.2001 -
Skills
File Organization
Administrative Support
Customer Service
Timeline
Front Desk Receptionist
European Academy
01.2021 - 12.2021
Customer Service Representative
Teleperformance
01.2018 - 02.2020
Degree in International Relations -
Universidad Evangelica
05.2001 -