Helen Castillo
Secretaria
Chalatenango
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Teleoperador
Concentrix CVG
San Salvador
01.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Handled Number calls per day to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
Teleoperador
Teleperformance
Santa Tecla
12.2019 - 11.2020
- Created plans and communicated deadlines to complete projects on time.
- Handled Number calls per day to address customer inquiries and concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings.
Education
Lic En Idioma - Inglés
Universidad Francisco Gavidia
San Salvador 01.2015 - 08.2015
Bachillerato - Secretarial Studies And Office Administration
Instituto Nacional De El Coyolito
Tejutla Chalatenango 01.2011 - 11.2013
Curso Intensivo De Idioma - Inglés
Believe Idiomas
San Salvador 01.2019 - 10.2019
Skills
Problem-Solving
Teambuilding
Active Listening
MS Office
Multitasking Abilities
Google Workspace
Critical Thinking
Attention to Detail
Excellent Communication
Good Telephone Etiquette
Maintenance and Repair
Dependable and Responsible
Decision-Making
Timeline
Teleoperador
Concentrix CVG
01.2021 - Current
Teleoperador
Teleperformance
12.2019 - 11.2020
Curso Intensivo De Idioma - Inglés
Believe Idiomas
01.2019 - 10.2019
Lic En Idioma - Inglés
Universidad Francisco Gavidia
01.2015 - 08.2015
Bachillerato - Secretarial Studies And Office Administration
Instituto Nacional De El Coyolito
01.2011 - 11.2013