Microsoft Office 365
Henrry Melara
English To Spanish Translator
Huizucar
Summary
Dynamic Operations Supervisor with a proven track record at Glass Mountain BPO, excelling in operations management and customer relations. Enhanced team productivity by 40% through effective employee development and performance monitoring. Skilled in resolving customer complaints, boosting loyalty, and contributing to strategic planning for future growth.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Operations Supervisor
Glass Mountain BPO
03.2022 - 06.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Customer Service Representative
Teleperformance S.A De C.V
08.2019 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School English Teacher Diploma - Teaching English As A Second Language
Univeridad José Simeón Cañas
Antiguo Cuscatlan, El Salvador 05.2001 -
High School Diploma -
Escuela De Huizucar
Huizucar, El Salvador 05.2001 -
Skills
Operations management
Customer relations
Performance monitoring
Staff supervision
Root-cause analysis
Employee development
Software
Timeline
Operations Supervisor
Glass Mountain BPO
03.2022 - 06.2024
Customer Service Representative
Teleperformance S.A De C.V
08.2019 - 11.2021
High School English Teacher Diploma - Teaching English As A Second Language
Univeridad José Simeón Cañas
05.2001 -
High School Diploma -
Escuela De Huizucar
05.2001 -
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