Henry Omar Leon Leon
San Salvador
Summary
Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match for a remote operational management position, account manager, business consultant, business analyst or similar roles, I'm confident that I will bring immediate value to company's goals.
Currently, in my remote operations account manager role, I exercised a calculated and methodical approach to problem solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in business analysis and system implementations with proficiency in business planning using resources like excel, power Bi, SQL, APIs and others..
Overview
9
9
years of professional experience
15
15
Additional Certifications
Work History
Sales and Retention representative
Focus El Salvador
11.2015 - 02.2016
- Selling and retaining customers, exceeding performance and working as a team player with my coworkers.
Quality Agent
Focus El Salvador
03.2016 - 08.2016
- Evaluating quality of service from employees, meeting daily, weekly and monthly quotas to ensure the quality standards were meet on each call.
Team leader
Focus El Salvador
09.2016 - 02.2017
- Driving performance, excellent quality and providing more revenue for the company by having a top team.
Process Administrator
TravelPass Group Sales, Focus El Salvador
03.2017 - 04.2018
- Working in an account for over 70 employees
- Optimizing efficiencies, providing data analysis, daily operations reviews with leaders and direct contact with the development team to look for constant innovation to drive more revenue for the company.
Account Supervisor
TravelPass Group Sales
05.2018 - 07.2019
- Managing an account for over 70 employees, driving performance according to the external client's needs
- Also, holding weekly performance and revenue meetings to ensure the quality of the service was met.
Remote Team Leader in NRG
The Office Gurus
08.2019 - 09.2021
- Working with 18 employees by coaching and developing them on selling and retaining customers to increase more revenue for the company and ensuring they get the necessary follow up actions to provide a good customer experience and keeping all the KPIs above and beyond expectations.
Remote Account Operations Manager
The office gurus experience
10.2021 - Current
- Working with external CEO's, managing meetings, calibrations, action plans, leading lobs and system implementations, performing data with financial analysis and taking strategic and operational decisions for the business
- Besides that, managing and creating invoices for external clients and processing payment employees for a large group of over 100 employees
- Finally, specialists in business process redesigning, process mapping and at the same time, overseeing the daily operations by leading a group of leaders, connecting with different departments and meeting expectations and addressing operational challenges by constant innovation.
Education
Foreign Languages Specialize In Business Tourism - Business Administration And Management
03.2019
- Completed professional development in Bachelor degree in foreign languages with the last 2 years specialized in business administration and implementations.
- Graduated with honors
Skills
- Operational Efficiency
- Staff Training and Development
- Sales operations
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Team Leadership
- Adaptability and Flexibility
- Relationship Building
- Employee Motivation
- Operations Management
- Analytical Thinking
- Staff Management
Education
Centro Cultural Salvadoreño Americano, 2011, 2012, Bilingual, Don Bosco University, Languages, Tourism, 2013, 2019
Profile
Henry Omar Leon Leon, San Salvador, 08/01/95, 05217513-6, Salvadorian, Cond. Las Arboledas, apt E30, San Salvador, San Salvador, 503-7749-7486, Operations Account Supervisor, Spanish, English, French, Shin503@hotmail.com
Certification
- Master in Microsoft Word by Microsoft international. (2011)
- Master in Microsoft Excel by Microsoft international. (2012)
- Achieve Program by Management and leadership skills (2017)
- Team leader School by The Office Gurus (2019)
- Advance Excel by INSAFORP (2021)
- Supervisor School by The office Gurus (2021)
- Effective Communication by INSAFORP (2022)
- Project Management by Udemy (2023)
- Power Bi (Beginner to expert) by Udemy (2023)
- International certification in digital information management for Business reports by INSAFORP (2023)
- Manager Guide for Driving High Performance by Udemy (2023)
- SQL and SQL server for Data Analyst by Udemy (2023)
- Six sigma White Belt Certification by AIGPE (2023)
- Six sigma Yellow Belt Certification by AIGPE (2024)
- Six sigma Green Belt Certification by AIGPE (2024)
Timeline
Remote Account Operations Manager - The office gurus experience
10.2021 - Current
Remote Team Leader in NRG - The Office Gurus
08.2019 - 09.2021
Account Supervisor - TravelPass Group Sales
05.2018 - 07.2019
Process Administrator - TravelPass Group Sales, Focus El Salvador
03.2017 - 04.2018
Team leader - Focus El Salvador
09.2016 - 02.2017
Quality Agent - Focus El Salvador
03.2016 - 08.2016
Sales and Retention representative - Focus El Salvador
11.2015 - 02.2016
Don Bosco University - Foreign Languages Specialize In Business Tourism, Business Administration And Management
- Master in Microsoft Word by Microsoft international. (2011)
- Master in Microsoft Excel by Microsoft international. (2012)
- Achieve Program by Management and leadership skills (2017)
- Team leader School by The Office Gurus (2019)
- Advance Excel by INSAFORP (2021)
- Supervisor School by The office Gurus (2021)
- Effective Communication by INSAFORP (2022)
- Project Management by Udemy (2023)
- Power Bi (Beginner to expert) by Udemy (2023)
- International certification in digital information management for Business reports by INSAFORP (2023)
- Manager Guide for Driving High Performance by Udemy (2023)
- SQL and SQL server for Data Analyst by Udemy (2023)
- Six sigma White Belt Certification by AIGPE (2023)
- Six sigma Yellow Belt Certification by AIGPE (2024)
- Six sigma Green Belt Certification by AIGPE (2024)
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