Herberth Torres

• Manage fulfillment and assembly operations across four U.S. warehouse facilities and a virtual back-office team.
• Oversee B2B, eCommerce, kitting, returns, and EDI-compliant fulfillment for major retail clients including Sephora, Ulta, Target, Walmart and Amazon.
• Responsible for departmental budgeting, workforce planning, SOP development, and execution of strategic goals set by executive leadership.
• Present weekly operational performance and monthly KPIs to executive leadership.
• Guide automation and reporting efforts through Power BI to support data-driven decision-making and continuous process improvement.
• Drive process improvements, technology enhancements, and cost-saving initiatives that improve productivity and reduce operational overhead.

Achievements:

• Reduced B2B labor costs by 50% by redesigning the picking process through in-system validation.
• Increased Ecommerce orders throughput by 30% by introducing cart-based zone picking and redesigned shipping interfaces.
• Launched a new warehouse operation from scratch for a major client representing over $5M in annual revenue; led racking setup, system integration, staffing, and customer onboarding.
• Coach supervisors and team leads across facilities on process excellence, system use, and performance tracking, contributing to improved morale and retention.
• Developed and maintained all departmental SOPs; lead Power BI reporting on KPIs such as on-time receiving/shipping, cycle count accuracy, and turnaround time for both B2B and Ecommerce order