Herberth Eduardo Reyes Martinez
San Salvador
Summary
- Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development
- Hardworking and enthusiastic CSR trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
33
33
years of professional experience
Work History
Cook
Basic Gourmet /Gastronomic Entrepenur
03.2020 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Sales Representative
Fusion BPO Services /SeaWorld Parks United
01.2024 - 06.2024
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Brought in more than $ 35K(monthly) in new sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
Customer Service Representative/Legal Assistant
Skycom BPO /The Ticket Clinic
02.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provide information regarding outcome of traffic hearings
- Hired up to 300 new cases monthly
Regional Training Supervisor
Supreme Electoral Court
11.1991 - 12.2021
- Enhanced employee performance by developing targeted regional training programs.
- Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
- Championed diversity and inclusion in the workplace by incorporating these principles into all aspects of staff development.
- Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.
- Collaborated with cross-functional teams to customize training materials for various departments.
Education
No Degree - Law
Universidad De Oriente
El Salvador, San MiguelHigh School Diploma -
Instituto Migueleño De Comercio
El Salvador, El Salvador11.1990
Skills
- Customer Service
- Cooking
- Food Preparation
- Cooking techniques
- Frying and sautéing
- Supply Restocking
- Grilling
- Event Catering
- Operations Management
- International Cuisine Knowledge
- Regional cuisine knowledge
- Works Well Under Pressure
Additional Information
Software knowledge in CRM systems , softphone (Avaya, CX one ), PCI PAL , Google forms, Word, Excel, Windows , Macros
Languages
Spanish
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Customer Sales Representative
Fusion BPO Services /SeaWorld Parks United
01.2024 - 06.2024
Customer Service Representative/Legal Assistant
Skycom BPO /The Ticket Clinic
02.2023 - 12.2023
Cook
Basic Gourmet /Gastronomic Entrepenur
03.2020 - Current
Regional Training Supervisor
Supreme Electoral Court
11.1991 - 12.2021
No Degree - Law
Universidad De Oriente
High School Diploma -
Instituto Migueleño De Comercio
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