Icsa Ramirez
Student
Chalchuapa,SA
Summary
I possess strong grammar and spelling skills, with excellent speaking abilities. I have six months of experience in both customer service and back office roles and nine months of experience in Data Entry. Additionally, I have knowledge as an accounting assistant. I am eager to contribute to meaningful projects, expand my skillset, and I am open to various positions, including full-time roles. I am a responsible individual who is always enthusiastic about learning and assisting others.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Data Entry Clerk
AnyPromo
11.2023 - 08.2024
- Completed data entry tasks with accuracy and efficiency..
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Managed invoices from vendors.
- Assessed special reports and summarizing information.
Lead development (Back office)
GLASS MOUNTAIN BPO
11.2022 - 06.2023
- Customer service.
- Completed accurate order entry and data verification.
- Assisted in training new hires, sharing best practices for efficient order entry procedures.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Improved overall productivity by identifying opportunities for process improvements and suggesting practical solutions.
Education
BILINGUAL HIGHSCHOOL -
01.2021 - 05.2022
Skills
Data Entry
Excel/Google Sheets Processing
Data accuracy
File Management
Customer Service
Pay attention to details
Student Mentality
High English Communication
Fast Learner
Abilities
Intermediate Microsoft Excel and Word Abilities
Native or Bilingual
Multitasking Proficiency
Native or Bilingual
Active Listening Aptitude
Native or Bilingual
Strong Problem Solving Capabilities
Native or Bilingual
Oral and Written Communication Proficiency
Native or Bilingual
Timeline
Data Entry Clerk
AnyPromo
11.2023 - 08.2024
Lead development (Back office)
GLASS MOUNTAIN BPO
11.2022 - 06.2023
BILINGUAL HIGHSCHOOL -
01.2021 - 05.2022
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