Ignacio Aguilar
IT Technitian
Santa Tecla
Summary
Highly skilled IT technician with over 10 years of extensive experience in managing and optimizing IT infrastructures. Proficient in Google Workspace, Active Directory, Microsoft 365, and providing technical support for day to day tasks. Proven track record of implementing efficient solutions, resolving complex issues, and ensuring seamless operation of IT systems. Dedicated to delivering exceptional service and fostering productive client relationships.
Overview
15
15
years of professional experience
Work History
L1 Tech
Convergys (Dell)
01.2010 - 09.2012
- Technical support via Phone for Dell computers hardware (HDD, SSD, RAM, etc.) and software (OS reinstall, antivirus, etc.)
Google Apps Support Specialist
Telus International
09.2012 - 08.2015
- Technical support for Google Apps Admin Console (Account changes and unexpected errors, DNS configuration, Migrations, Email configuration/issues, etc.)
Contingent Worker Senior
OSI (Covestic)
09.2015 - 07.2020
- Support internal users with password and MFA reset requests, accessing issues to several tools and VPN connections
- Monitor alerts for Zillow.com servers and other tools used on a daily basis.
NOC L1 Tech
Momentum Telecom
08.2020 - 07.2022
- In charge of provide support for businesses internet connection and troubleshoot their assigned circuits (check light levels, speed, connectivity)
- In charge of constant communication with carriers to update clients about their queries.
IT Tech/Help Desk
Global Teleservices
08.2022 - Current
- In charge of support users from different companies with day to day tasks (Printers configuration, Wi-Fi connection issues, file mappings, etc.), Microsoft 365 administration, assist with Azure, Intune administration as well (policy deployments, migrations, remote software installs), Active Directory management.
Education
High School Diploma -
Colegio Salesiano Santa Cecilia
Santa Tecla, El Salvador 05.2001 -
Skills
Ability to Multitask
Ability to Work in a Team
Active Directory
Microsoft Office
Microsoft 365
Google Workspace
Microsoft Entra ID
Microsoft Intune
Microsoft Exchange
DNS
Languages
Spanish
English
Timeline
IT Tech/Help Desk
Global Teleservices
08.2022 - Current
NOC L1 Tech
Momentum Telecom
08.2020 - 07.2022
Contingent Worker Senior
OSI (Covestic)
09.2015 - 07.2020
Google Apps Support Specialist
Telus International
09.2012 - 08.2015
L1 Tech
Convergys (Dell)
01.2010 - 09.2012
High School Diploma -
Colegio Salesiano Santa Cecilia
05.2001 -