Iliana Guadalupe Medina Reina
Santa Ana,Santa Ana
Summary
Results-driven Academic Coordinator skilled in employee communication and task management to achieve organizational goals. Monitors KPIs and provides feedback to enhance new teacher performance. Delivers outstanding customer service while prioritizing employee development and leading effective programs.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Academic Coordinator
English4kids Global
San Salvador, El Salvador
01.2023 - Current
- Facilitated communication among teachers, parents, and administration to enhance collaboration.
- Constant feedbacks related quality processes of recruitment and classes.
- Maintained records of clients and teachers to get the highest satisfaction in regards of the company's goals.
- Supported recruitment and onboarding of new instructional staff.
- Earned positive verbal and written feedback from parents regarding classroom instruction and student learning success.
- Quick resolution of problems that involved clients and new teachers in the company.
- Constant monitoring and feedback of the company's KPIs.
English Coach
English4kids Global
Santa Ana, El Salvador
04.2021 - 12.2022
- Developed engaging lesson plans for diverse age groups and language levels.
- Facilitated interactive group activities to enhance students' speaking skills.
- Implemented creative teaching methods to maintain student interest and motivation.
- Collaborated with parents to discuss student performance and learning strategies.
- Collaborated with colleagues to exchange ideas about effective teaching strategies.
- Conducted one-on-one tutoring sessions with struggling students.
Transcription Intern
Universidad José Simeon Cañas
Antiguo Cuscatlan, La Libertad, El Salvador
06.2018 - 12.2018
- Conducted accurate transcription of academic lectures and seminars for faculty use.
- Managed audio recordings, ensuring clarity and quality for effective transcription.
- Reviewed and edited transcripts for grammatical accuracy and consistency in formatting.
- Communicated regularly with team members to streamline transcription processes effectively.
- Assisted with administrative tasks such as filing paperwork and managing data entry systems.
Customer Service Assistant (Passant)
Unicomer
Santa Ana, El Salvador
10.2017 - 12.2017
- Assisted customers with product inquiries and provided information on services.
- Handled customer complaints and resolved issues to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized work area at all times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Colegio Bautista
Santa Ana, Santa AnaLic. Business Administration - Business And Marketing
Universidad José Simeon Cañas
La Libertad, El SalvadorForeign Lenguages Diploma - English Language
Universidad Nacional De El Salvador
Santa Ana, El SalvadorJapanese Lenguage - Japanese N5
Universidad José Simeon Cañas
La Libertad, El SalvadorSkills
- Team management
- Onboarding
- Performance evaluation
- Coaching
- Feedback integration
- C1 English certified
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
Japanese
Elementary (A2)
A2
Certification
Diploma in the use of professional Microsoft Word and Excel, with the use of AI.
Timeline
Academic Coordinator
English4kids Global
01.2023 - Current
English Coach
English4kids Global
04.2021 - 12.2022
Transcription Intern
Universidad José Simeon Cañas
06.2018 - 12.2018
Customer Service Assistant (Passant)
Unicomer
10.2017 - 12.2017
High School Diploma -
Colegio Bautista
Lic. Business Administration - Business And Marketing
Universidad José Simeon Cañas
Foreign Lenguages Diploma - English Language
Universidad Nacional De El Salvador
Japanese Lenguage - Japanese N5
Universidad José Simeon Cañas