Iris Melendez
San Salvador,SS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Workforce Management Implementation Consultant
Ceridian HCM
06.2021 - 12.2023
- Deliver workshop for different companies in moving to a new server for Core, Time and Attendance. Helping clients to set and configure the new workforce program to adequate their old system to the new WFM system.
Sales Representative
Sirius XM Radio
11.2018 - 06.2021
- Telemarketing and sales for satellite radio and streaming services.
Windows Operating System Technical Support
Microsoft
12.2017 - 11.2018
- Resolving technical support issues for Windows 7 and Windows 10. Also providing support for Windows Updates and troubleshooting Windows 10 errors.
Tecnical Support Representative Level 1 and 2
Bell Canada
12.2013 - 11.2017
- Provide technical support assistance for Bell Canada: DSL and Fiber Internet technical support , home phone technical support and Fiber IPTV technical support.
Education
Bachelor in Modern Languages English And French - Foreign Languages Education
University of El Salvador
San Salvador, El Salvador11.2024
High School Diploma -
General Manuel Jose Arce Institute
San Salvador, El Salvador12.2006
Skills
- Online Training Services
- Configuration Management
- Training Procedure Implementation
- Strategic Messaging Design
- Technical Support
- Adaptability
- Quality Assurance
- Time Management
- Customer Support
- Issue Resolution
- Configuration and Management
- E-mail and Chat Support
- Customer Care and Sales
Timeline
Workforce Management Implementation Consultant
Ceridian HCM
06.2021 - 12.2023
Sales Representative
Sirius XM Radio
11.2018 - 06.2021
Windows Operating System Technical Support
Microsoft
12.2017 - 11.2018
Tecnical Support Representative Level 1 and 2
Bell Canada
12.2013 - 11.2017
Bachelor in Modern Languages English And French - Foreign Languages Education
University of El Salvador
High School Diploma -
General Manuel Jose Arce Institute
Similar Profiles
JACQUELINE HARVEYJACQUELINE HARVEY
Sr. Manager, Product Management, Managed Services at Dayforce, HCM (formerly Ceridian, HCM)Sr. Manager, Product Management, Managed Services at Dayforce, HCM (formerly Ceridian, HCM)
Amelia Rose McDonah, PMPAmelia Rose McDonah, PMP
Implementation Project Manager at Ceridian HCMImplementation Project Manager at Ceridian HCM
Paul HewattPaul Hewatt
Application Specialist at Ceridian HCM, Inc.Application Specialist at Ceridian HCM, Inc.