Irvin Enmanuel Sorto Rivera. Applicant ID:3854731
San Salvador
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Cashier Team Lead
Accoac De R.L. San Miguel
01.2012 - 11.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Aircraft Mechanic Technician
Aeromantenimiento S.A. De C. V.
11.2017 - 04.2020
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Obtained fuel and oil samples to check for contamination.
- Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
Customer Service Representative
Teleperformance, El Salvador
01.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Instuto Nacional De Carolina
Carolina, San Miguel12-2011
TECHNICIAN IN AIRCRAFT MECHANICS - Mechanical Engineering
TECHNICAL INSTITUTE OF SALESIAN PAST PUPILS
San Salvador, El Salvador09-2017
Skills
- Client relations
- Building rapport
- Customer service
- Active listening
- Prioritization
- Product and service solutions
- Conflict mediation
- Training development aptitude
- Travel planning
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Teleperformance, El Salvador
01.2021 - 02.2024
Aircraft Mechanic Technician
Aeromantenimiento S.A. De C. V.
11.2017 - 04.2020
Cashier Team Lead
Accoac De R.L. San Miguel
01.2012 - 11.2014
High School Diploma -
Instuto Nacional De Carolina
TECHNICIAN IN AIRCRAFT MECHANICS - Mechanical Engineering
TECHNICAL INSTITUTE OF SALESIAN PAST PUPILS
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