Isaac Navas
San Salvador
Summary
Proven track record of enhancing customer satisfaction and streamlining office operations at Real Intercontinental San Salvador. Skilled in file management and demonstrating exceptional adaptability, I have significantly contributed to team success through meticulous data handling and exemplary customer service. The experience of leadership at Teleperformance further showcases ability to mentor and elevate team performance, embodying a commitment to excellence and efficiency.
Overview
5
5
years of professional experience
Work History
Front and Back Desk Receptionist
Real Intercontinental San Salvador
03.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Improved office workflow by accurately managing data entry tasks for timely record updates.
- Enhanced customer satisfaction by efficiently managing front and back desk operations.
- Assisted in event planning for company functions, contributing to successful outcomes and employee engagement.
- Contributed to team success by assisting in various administrative tasks when needed.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction and increase loyalty recognition above 75%
- Demonstrated adaptability through cross-training in multiple office functions, increasing versatility to provide coverage when necessary.
- Supported office management with inventory control, ordering supplies as needed to maintain operational efficiency.
- Reduced wait times for clients by effectively managing check-in procedures during peak hours of operation at less than 10 minutes.
- Promoted positive work environment by providing courteous assistance to colleagues and clients alike.
- Expedited invoice processing by accurately verifying charges and submitting payments on time.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process increasing the overall arrival experience 5%.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Kohls´s Team Leader
Teleperformance
08.2021 - 02.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards in more than 80%
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed to keep the performance above 85%
- Held weekly team meetings to inform team members on company news and updates.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics increasing their performance more thAN 10% than months before.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Agent Multifunctional De Attention al Clients
One Link Getcom
05.2019 - 05.2021
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Assisted clients in navigating claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Bachelor´s of Hotels And Restaurants Management - Economy
Francisco Gavidia University
San Salvador 07.2025 -
High School Diploma -
Padre Richard Mangini High School
Soyapango 05.2001 -
Skills
File Management
Maintaining records
Document Preparation
Billing and Invoicing
Sales Support
Travel Arrangements
Travel Arrangements
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
Gastronomy
Traveling
Timeline
Bachelor´s of Hotels And Restaurants Management - Economy
Francisco Gavidia University
07.2025 -
Front and Back Desk Receptionist
Real Intercontinental San Salvador
03.2024 - Current
Kohls´s Team Leader
Teleperformance
08.2021 - 02.2024
Agent Multifunctional De Attention al Clients
One Link Getcom
05.2019 - 05.2021
High School Diploma -
Padre Richard Mangini High School
05.2001 -
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