Isabel Cruz
San Salvador
Summary
Developed skills in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environment. Looking to transition into new field, applying strengths in leadership and strategic planning. Capable of driving results and fostering team collaboration in diverse settings.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Project Manager
Airespring
06.2023 - Current
- Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
- Communicating with executives or the board to keep the project aligned with their goals
- Performing quality control on the project throughout development to maintain the standards expected
- Track project performance, specifically to analyze the successful completion
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Onboard new customers
- create guidelines and training material
Office Manager
Maid of San Diego
06.2023 - 12.2023
- Account receivable
- Scheduling assistance
- Invoice
- Customer service
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Account Manager
Technology Solutions Worldwide LLC
03.2022 - 06.2023
- Company Overview: Latam and Caribe
- Manage accounts of all sizes by representing your team externally with clients and internally by working with direct reports and supporting positions
- Manage and coach the internal team (All Latam Team)
- Manage Payroll
- Train Agents
- Create Documents and invoices for customers
- Latam and Caribe
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Team Captain
Indigo El Salvador
05.2022 - 08.2022
- Manage Sales Team
- Review Metrics
- Coach Agents
- Payroll
- Attendance
- Promoted a culture of continuous learning within the team, encouraging professional development opportunities for all members.
- Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
Partner Channel Manager
Concentrix El Salvador
10.2021 - 04.2022
- Manage Pipeline
- Manage Forecast
- Drive collaboration with internal operational teams to complete technical onboarding
- Lead optimization efforts to drive incremental revenue, To deliver market leading propositions
- Recaps quarterly sales results with partners
- Internal Reporting on progress per partner, sales volume and rebates
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Developed and implemented strategies to enhance partner relations.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Led team of professionals in high-stakes projects, ensuring timely completion and exceeding client expectations.
B2B sales outbound coach
Concentrix El Salvador
01.2021 - 10.2021
- Side by Side with outliers
- Close sales
- Create guidelines for new agents and the bottom performance
- Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
- Streamlined onboarding process for new hires, ensuring seamless integration into the sales team and efficient ramp-up time.
- Implemented effective goal-setting processes for individuals and teams, driving accountability and commitment towards meeting targets.
Inbound Sales and Tech support Agent
Concentrix El Salvador
12.2017 - 12.2020
- Sales agent
- Office Activation
- Office support
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
Education
Marketing -
Universidad Gavidia
Cybersecurity Technician - undefined
ESIT EL SALVADOR
01.2024 - Current
Advanced Excel and Pivot tables -
Universidad Gavidia
Management Training - undefined
Concentrix
Skills
- Team Leadership
- Problem-Solving
- Creative Thinking
- Fast Learning
- Attention to detail
- Strategic planning
- Team collaboration
- Coaching and mentoring
Coursework
- Advanced Excel and Pivot tables, ITCA FEPADE, 2023
- Manage personnel, Concentrix, 2021
- Management Training, Concentrix, 2022
Timeline
Cybersecurity Technician - undefined
ESIT EL SALVADOR
01.2024 - Current
Project Manager
Airespring
06.2023 - Current
Office Manager
Maid of San Diego
06.2023 - 12.2023
Team Captain
Indigo El Salvador
05.2022 - 08.2022
Account Manager
Technology Solutions Worldwide LLC
03.2022 - 06.2023
Partner Channel Manager
Concentrix El Salvador
10.2021 - 04.2022
B2B sales outbound coach
Concentrix El Salvador
01.2021 - 10.2021
Inbound Sales and Tech support Agent
Concentrix El Salvador
12.2017 - 12.2020
Management Training - undefined
Concentrix
Marketing -
Universidad Gavidia
Advanced Excel and Pivot tables -
Universidad Gavidia
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