Iván Isaac Valencia Lúe
Customer Service Agent
San Salvador
Summary
Dynamic Customer Service Representative with Ubiquity Global Services El Salvador, skilled in problem-solving and active listening. Successfully resolved customer complaints, fostering loyalty and repeat business. Known for empathetic communication and product knowledge, I excel in high-pressure situations, enhancing customer satisfaction through effective conflict resolution and timely information delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ubiquity Global Services El Salvador
06.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Insttituto Politecnico Sonsonate
Sonsonate 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Open to Feedback
Empathetic
Timeline
Customer Service Representative
Ubiquity Global Services El Salvador
06.2023 - 12.2024
High School Diploma -
Insttituto Politecnico Sonsonate
05.2001 -
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