Reduced shipment delays with proactive communication between international suppliers and transportation partners
Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues
Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department
Developed cost-saving strategies by analyzing shipping routes and negotiating favorable rates with carriers
Supported business growth by researching new markets, identifying potential clients, and providing insights on market trends in the import/export industry
Supervisor of Operations
Seafolly
10.2014 - 08.2016
Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills
Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs
Managed supervisor itinerary and appointments and streamlined scheduling procedures
Library Assistant
Hermosa Beach Library
05.2012 - 10.2014
Enhanced patron experience by providing efficient and courteous customer service at the circulation desk
Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials
Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages
Collaborated with fellow staff members on projects aimed at improving overall library services and offerings
Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services