Jacqueline Vargas
Customer Service Expert - Virtual Assistant - Freelancer
El Salvador
Summary
As a Customer Service Expert, I honed my skills in providing exceptional support through various channels including inbound, outbound, live chat, and email interactions. With a knack for multitasking, I seamlessly handle diverse customer needs while maintaining a warm and empathetic approach, ensuring each interaction is personalized and impactful.
Through mastering tools like Power BI, I unleashed my creativity in crafting insightful dashboards that drive informed decision-making. My expertise extends to data entry and I excel in leveraging Excel to analyze and interpret complex datasets. Recently, I transitioned into remote work as a Marketing Assistant for a US-based Property Management company, where I've thrived for nearly one and a half years.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Marketing Assistant
Jevons Property Management
12.2022 - Current
As a marketing assistant, I am responsible for publishing available properties on the company's website and other third-party websites to ensure that the ads reach as many people as possible. I also manage guest cards and schedule showings, in addition to providing support to the applications team. I also create posts for Facebook and Instagram.
Customer Service Rep/Payroll Assistant/BI Analyst
The Office Gurus
12.2018 - 05.2023
- Over 5 years experience as a Customer Service Expert including inbound, outbound, live chat and email support across various companies such as Kohl's, AT&T, Hello Fresh, and Jora.
- Data entry.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
Education
Marketing Degree -
Universidad De Ciencias Comerciales
Nicaragua 05.2001 -
Skills
Customer service expert
undefinedTimeline
Marketing Assistant
Jevons Property Management
12.2022 - Current
Customer Service Rep/Payroll Assistant/BI Analyst
The Office Gurus
12.2018 - 05.2023
Marketing Degree -
Universidad De Ciencias Comerciales
05.2001 -
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