Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Patricia Gutiérrez Muñoz

San Salvador,San Salvador

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Ubiquity
San Salvador, San Salvador
01.2024 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Call Center Executive

Foundever
San Salvador, San Salvador
01.2020 - 11.2023
  • Responded to customer inquiries, complaints and requests in a timely manner.
  • Provided quality customer service via telephone, email and chat.
  • Assisted customers with product selection and troubleshooting issues.
  • Resolved customer complaints quickly and efficiently.

Education

GED -

Don Bosco
San Salvador
11-2022

Skills

  • Complaint resolution
  • Customer service optimization
  • Record preparation
  • Call control skills
  • Problem-solving skills
  • Professional phone voice

Languages

  • Spanish: Native
  • English: Advanced

Timeline

Call Center Representative

Ubiquity
01.2024 - Current

Call Center Executive

Foundever
01.2020 - 11.2023

GED -

Don Bosco
Jacqueline Patricia Gutiérrez Muñoz