Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Chavez

Javier Chavez

Lourdes El Salvador

Summary

Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Overview

9
9
years of professional experience

Work History

Call Center Representative & Sales

Telus Digital
09.2021 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Event Planner & Bartender

Brilla Eventos
12.2018 - 03.2021
  • Coordinated schedules and timelines for events.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.

Cashier and Waiter

The King Restaurant
01.2016 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Bartender & Waiter - Cocktails & Serve

ITCA
El Salvador, El Salvador
12-2019

Merchant Marine - STCW 95/10

CFMM AMP
Naval La Union
05-2019

High School Diploma -

Arturo Ambrogi
11-2013

Skills

  • Strong Customer service
  • Cleanliness
  • Service quality
  • Order taking
  • Strong multitasking
  • Team player attitude
  • Friendly, positive attitude
  • Hardworking and Dedicated

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Call Center Representative & Sales

Telus Digital
09.2021 - Current

Event Planner & Bartender

Brilla Eventos
12.2018 - 03.2021

Cashier and Waiter

The King Restaurant
01.2016 - 11.2018

Bartender & Waiter - Cocktails & Serve

ITCA

Merchant Marine - STCW 95/10

CFMM AMP

High School Diploma -

Arturo Ambrogi

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Javier Chavez