Javier Pohl
Summary
Results-oriented IT professional with a robust background in VoIP technology, technical support, and system troubleshooting. Currently pursuing a Diploma in Cyber Security to enhance my expertise. Demonstrated ability to manage technical support, billing, and reporting for VoIP systems while leveraging a comprehensive understanding of various operating systems and software tools. Known for delivering exceptional customer service and solving complex technical issues efficiently.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Tech Support Specialist
M2S VoIP
1 2020 - 1 2024
- Provide comprehensive technical support for VoIP systems, including troubleshooting, billing, and reporting.
Pre-Sales Support Specialist
Tech America
01.2018 - 01.2020
- Developed detailed pre-sales quotes and managed customer interactions through various Telecom providers, enhancing sales effectiveness.
Bilingual Support Agent
Ubiquity
01.2016 - 01.2020
- Delivered technical support for credit and debit card services and POS devices, addressing customer inquiries and resolving technical issues.
Tier II Remote Service Technician VoIP
OSI
01.2011 - 01.2016
- Diagnosed and resolved complex router and internet issues remotely, providing effective solutions for business clients.
Sales Agent & Tech Support Specialist VoIP
Stream
01.2011 - 01.2016
- Achieved top sales performance while offering technical support for Dell computers, including hardware installations and software troubleshooting.
Education
Diploma in Cyber Security -
ESTI
Bachelor of Laws - undefined
University Francisco Gavidia
High School Diploma - undefined
Bailey High School
Jackson, MSPrimary School - undefined
Davis Alternative School
Jackson, MSSkills
Windows OS (all versions)
Debian OS
iOS
Kali Linux OS
Oracle VM VirtualBox
Microsoft Office (Word, Excel, PowerPoint)
Command Prompt
Visual Studio Code
Notepad
TeamViewer
Adobe Photoshop
Google Suite (including AdWords and Analytics)
Wix Web Creator
Certification
Diploma in JavaScript, HTML5, CSS3, jQuery
Isss
789585475
Nit
0614-121174-122-9
Dui
02828127-1
Personal Information
- Date of Birth: 12/11/74
- Marital Status: Married
Timeline
Pre-Sales Support Specialist
Tech America
01.2018 - 01.2020
Bilingual Support Agent
Ubiquity
01.2016 - 01.2020
Tier II Remote Service Technician VoIP
OSI
01.2011 - 01.2016
Sales Agent & Tech Support Specialist VoIP
Stream
01.2011 - 01.2016
Tech Support Specialist
M2S VoIP
1 2020 - 1 2024
Diploma in Cyber Security -
ESTI
Bachelor of Laws - undefined
University Francisco Gavidia
High School Diploma - undefined
Bailey High School
Primary School - undefined
Davis Alternative School
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