Microsoft Office
Javier Enrique Tobar Loza
Customer Service And Technical Support Representative
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Lead Generator
BPC
05.2024 - Current
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Customer Success Advocate
Webhelp
09.2021 - 02.2024
- Implemented a system for tracking client interactions and feedback, enabling better visibility into recurring issues or trends that required attention from the organization.
- Increased customer lifetime value through strategic account management and regular check-ins to ensure satisfaction levels remained high.
- Created customized training materials to educate representatives on product functionality, increasing customer satisfaction.
Customer Service Representative
The Office Gurus
05.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Sykes El Salvador
09.2018 - 03.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Technical Support Representative
Telus International
07.2016 - 09.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
High School Diploma -
Instituto Nacional Albert Camus
San Salvador, El Salvador 05.2001 -
Skills
Appointment Scheduling
Client Engagement
CRM proficiency
Verbal and written communication
Technical Support
Scheduling
Software
Timeline
Lead Generator
BPC
05.2024 - Current
Customer Success Advocate
Webhelp
09.2021 - 02.2024
Customer Service Representative
The Office Gurus
05.2020 - 09.2021
Customer Service Representative
Sykes El Salvador
09.2018 - 03.2020
Technical Support Representative
Telus International
07.2016 - 09.2018
High School Diploma -
Instituto Nacional Albert Camus
05.2001 -
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