Jeanine Finton
Tucson
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
10
10
years of professional experience
Work History
Service Agent
American Red Cross Tucson Arizona Telecruiter
12.2011 - 10.2013
- l Operated a donor based data base system to ensure the confidentiality of pertinent information of all blood donors.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Effectively managed a high-volume of inbound and outbound customer calls.
School Crossing Guard/Campus Monitor
Tucson Unified School District
11.2006 - 11.2007
- l Responsible for the safety of school crossing sites to include students as well as the c
Office Specialist/Behavioral Health Assistant
Codac Behavioral Health Services
02.2004 - 02.2006
- l Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
- l Acted as a liaison for case management team with case loads of clients to meet the needs of client receiving mental health/addiction services.
- l Provided transportation as needed.
- l Provided crisis intervention while on duty.
Program Driver/Childcare Leader
YMCA of Southern Arizona
11.2007 - 08.2009
- Picked up from local neighborhood schools and drove children to the YMCA's after school program.
- Maintained a daily log of mileages and how many kids scheduled for pick ups from schools.
- Monitored vans for accurate first aid supplies.
- Drove for special outings or field trips.
- Provided supervision during recreational activities
- Assisted with homework help.
- Responsible for preparing meals and snacks as designated times.
- Administration on duty as needed
Education
Certificate Medical Assistant - Medical Front Office
Brookline College
Associates - Applied Science/Human Services
Hudson Valley Community College
Troy, New York05.1995
Skills
- Skilled in call center operations
- Multi-line phone operation proficiency
- Strong problem solving aptitude
- Excellent customer service skills
- Work well with others
- Dependable'
- Pay attention to detail
- Organized
- Customer service award
- Extensive history with predictive dialers
Additional Information
- Awards: Sustaining 3.5 or higher GPA License:
Timeline
Service Agent
American Red Cross Tucson Arizona Telecruiter
12.2011 - 10.2013
Program Driver/Childcare Leader
YMCA of Southern Arizona
11.2007 - 08.2009
School Crossing Guard/Campus Monitor
Tucson Unified School District
11.2006 - 11.2007
Office Specialist/Behavioral Health Assistant
Codac Behavioral Health Services
02.2004 - 02.2006
Certificate Medical Assistant - Medical Front Office
Brookline College
Associates - Applied Science/Human Services
Hudson Valley Community College
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